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Evidence-led software shortlist

Best Conversation Intelligence Software

Compare 9 products that meet the research threshold. Ranking uses category-specific buying scores and keeps fit conditions, limitations, and evidence confidence visible.

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Conversation Intelligence Software

Filter by fit first, then compare cost, capability depth, and buying constraints. Rank is a starting point, not the decision.

#1

Attention

Attention is an AI-native revenue platform that analyzes sales conversations, scores calls, automates CRM updates, and supports coaching and deal workflows.

85Category score
Pricing
  • Custom quote required for some paid plans
Best for
  • Enterprise
Strong fit for
  • Sales enablement teams that want configurable call scorecards and scalable coaching
  • Account executives who need automated call capture, summaries, CRM updates, follow-ups, and post-call feedback
Check before buying
  • Buyers requiring public self-service prices and fully disclosed contract terms
  • Teams whose meeting policies prohibit recording bots from joining calls
#2

Gong

Gong is a revenue AI platform that captures and analyzes sales conversations to surface coaching insights, buyer signals, deal risks, and follow-up actions.

84Category score
Pricing
  • Custom quote required for some paid plans
Best for
  • Enterprise
  • Mid-market
Strong fit for
  • Revenue teams analyzing customer-facing sales conversations
  • Account executives who need summaries, next steps, and deal signals
Check before buying
  • Teams that only need basic standalone transcription
  • Organizations unable to record or import customer conversations under their legal or internal policies
#3

Jiminny

Jiminny is a conversation and revenue intelligence platform that captures customer interactions, automates call insights, supports coaching, and highlights deal risk.

83Category score
Pricing
  • Paid · Jiminny · $83 USD · per seat · per month · Recording Seat reference rate · Recording Seat contract condition · starting at · one-year commitment · Recording Seats for reps who join and record calls
  • Paid · Jiminny · $42 USD · per seat · per month · Insights Seat reference rate · Insights Seat contract condition · starting at · one-year commitment · Insights Seats for managers or coaches who review and act on data
Strong fit for
  • Sales leaders and managers who need scalable call review, coaching, and team-performance visibility.
  • Sales reps who want automatic recording, transcription, summaries, action items, and CRM logging.
Check before buying
  • Teams requiring strict explicit recording-consent workflows outside Microsoft Teams
  • Salesforce Professional deployments without the required Web API access
#4

ZoomInfo Chorus

ZoomInfo Chorus is a conversation intelligence product that captures calls, meetings, and emails for transcription, coaching, deal analysis, and customer-voice insights.

82Category score
Pricing
  • Custom quote required for some paid plans
Strong fit for
  • Sales enablement teams building repeatable coaching programs
  • Account executives who need searchable call history, summaries, and next steps
Check before buying
  • Teams unable to implement appropriate recording-consent and privacy governance
  • Organizations seeking only lightweight transcription without coaching, deal intelligence, or conversation analytics
#5

Sybill

Sybill is an AI sales assistant that records and analyzes sales conversations, creates summaries and follow-ups, updates CRM records, and builds shared deal context.

79Category score
Pricing
  • Free plan available — see plan limits
  • Custom quote required for some paid plans
Best for
  • Enterprise
  • Small business
Strong fit for
  • Account executives who want automatic recording, summaries, follow-ups, task extraction, and CRM updates.
  • Small sales teams that need unlimited summaries and storage with transparent per-user pricing.
Check before buying
  • Teams requiring original-language transcripts for multilingual conversations.
  • Teams requiring self-service bulk export of transcripts and conversation-analysis metadata.
#6

Clari Copilot

Clari Copilot records and transcribes revenue conversations, provides live guidance, captures buyer signals, and connects call insights to coaching and pipeline workflows.

79Category score
Pricing
  • Custom quote required for some paid plans
Best for
  • Enterprise
Strong fit for
  • Sales teams that want real-time coaching during customer conversations
  • Sales managers and enablement teams that need scalable call review, scorecards, Playbooks, and onboarding libraries
Check before buying
  • Teams that cannot record or transcribe customer conversations
  • Representatives who cannot use the desktop app but require live Battlecards and monologue alerts
#7

Avoma

Avoma is an AI meeting and conversation intelligence platform for recording, transcription, call scoring, coaching, CRM updates, and revenue insights.

78Category score
Pricing
  • Paid · Conversation Intelligence · $29 USD · per seat · per month · Annual · billed annually · Requires an AI Meeting Assistant base plan; add-on seats can be assigned to selected users.
  • Paid · Conversation Intelligence · $35 USD · per seat · per month · Monthly · billed monthly · no commitment · Requires an AI Meeting Assistant base plan using the monthly billing cycle.
Best for
  • Enterprise
  • Mid-market
  • Small business
Strong fit for
  • Sales enablement teams scaling call review and coaching
  • Sales leaders seeking consistent AI scorecards and performance trends
Check before buying
  • Buyers requiring a standalone Conversation Intelligence subscription
  • Teams whose primary requirement is revenue forecasting or pipeline inspection
#8

Modjo

Modjo is a sales conversation intelligence platform that captures customer interactions, generates call insights, automates CRM updates, and supports coaching and deal execution.

78Category score
Pricing
  • Custom quote required for some paid plans
Strong fit for
  • B2B revenue teams that want conversation intelligence connected to their sales stack.
  • Account executives reducing post-meeting notes, CRM entry, and follow-up work.
Check before buying
  • Buyers that require self-service public pricing and immediate checkout.
  • Teams requiring a permanent free Modjo edition or a verified public free trial.
#9

Rilla

Rilla is an AI coaching platform that records and analyzes in-person sales conversations to score behaviors, surface insights, and guide field-sales coaching.

72Category score
Pricing
  • Custom quote required for some paid plans
Strong fit for
  • Field sales and service teams that can record important face-to-face customer conversations through a rep's device
  • Sales leaders and enablement teams replacing a small sample of physical ridealongs with reviewable recordings and targeted coaching
Check before buying
  • Buyers requiring public self-serve pricing, published minimum quantities, or a transparent plan matrix
  • Workflows that do not include rep-initiated app recording of face-to-face conversations

How this list is produced

How this list is produced

A product is included only when it is published, has a complete fact package, supported fit and non-fit conclusions, stored dimension rationales, and no blocking commercial conflict.

  1. Confirm that every product belongs to the same purchasable software category.
  2. Use official evidence for pricing, capabilities, limits, and commercial scope.
  3. Rank with the stored category dimensions and buyer-facing rationales.
  4. Keep unknowns and purchase checks visible; model output is not evidence by itself.

Frequently asked questions

Frequently asked questions

Is the highest-scoring product right for every buyer?

No. Scores use a shared Conversation Intelligence Software framework, while the right choice still depends on team size, budget, ecosystem, security requirements, and required capabilities.

Does this list change when products change?

Pages change when newly verified research is published. Check each product’s evidence date; prices are not live.

Are these scores user ratings?

No. They are editorial buying scores built from structured facts and category dimensions. Third-party user ratings are shown separately with their sources.

This page compares published products in Conversation Intelligence Software. Scores are editorial fit assessments for this buying category, not user ratings or a claim that one product is universally superior.

This is public-evidence buying research, not an account-based hands-on test. Interface quality, implementation effort, support response, and negotiated terms still require buyer verification.