Global Tool Radar

Evidence-led software shortlist

Best Help Desk Software

Compare 10 products that meet the research threshold. Ranking uses category-specific buying scores and keeps fit conditions, limitations, and evidence confidence visible.

Build a shortlist by buyer conditionCustomer Service & Support

Build a shortlist by buyer condition

Help Desk Software

Filter by fit first, then compare cost, capability depth, and buying constraints. Rank is a starting point, not the decision.

#1

Deskpro

Deskpro is an omnichannel help-desk platform for email, chat, voice, social, messaging, ticket automation, self-service, customer context, reporting, integrations, and governed deployment.

84Category score
Pricing
  • Paid · Team · 39 · per agent · per month · Team displayed per-agent monthly rate · minimum 5 agents · Deskpro Cloud Team with a minimum of five agents
  • Paid · Professional · 59 · per agent · per month · Professional displayed per-agent monthly rate · minimum 10 agents · Deskpro Cloud Professional with a minimum of ten agents
Best for
  • Enterprise
  • Mid-market
  • Small business
Strong fit for
  • Support teams consolidating email, chat, voice, social, SMS, WhatsApp, Slack, and Microsoft Teams requests
  • Organizations needing configurable routing, escalations, SLAs, and branded self-service
Check before buying
  • Teams requiring fewer than five paid agents
  • Buyers requiring a permanent free production plan
#2

Gorgias

Gorgias is an ecommerce help desk that centralizes customer conversations, ticket routing, self-service, customer and order context, automation, and support reporting, with separately priced AI Agent, Voice, and SMS options.

83Category score
Pricing
  • Paid · Starter · $10 USD · per account · per month · Starter 50-ticket rate · minimum 1 account · Includes 50 Helpdesk tickets per month
  • Paid · Basic · $50 USD · per account · per month · Basic annual-billing rate · discounted · billed annually · minimum 1 account · Annual billing selection; includes 300 Helpdesk tickets per month
  • Custom quote required for some paid plans
Best for
  • Small business
  • Mid-market
  • Enterprise
Strong fit for
  • Shopify and ecommerce support teams that need order context beside tickets
  • Growing brands that prefer ticket-volume pricing over per-agent pricing
Check before buying
  • Internal IT service desks and non-customer operational case management
  • Buyers requiring voice, SMS, and AI resolutions inside one fixed core price
#3

Jira Service Management

Jira Service Management is Atlassian's service management product for receiving, triaging, tracking, and resolving requests through configurable portals, queues, workflows, automation, SLAs, knowledge, and IT operations practices.

81Category score
Pricing
  • Free plan available — see plan limits
  • Custom quote required for some paid plans
Best for
  • Mid-market
  • Enterprise
  • Small business
Strong fit for
  • IT, operations, and business service teams standardizing request fulfillment
  • Organizations connecting service workflows with Jira-based development work
Check before buying
  • Buyers requiring a separately priced standalone help-desk purchase
  • Teams unwilling to adopt the broader Service Collection commercial package
#4

Front

Front is a customer service platform that combines shared inboxes, ticketing, digital omnichannel communications, rules, service-time goals, customer context, knowledge, analytics, and internal collaboration.

80Category score
Pricing
  • Paid · Starter · $25 USD · per seat · per month · Starter annual-billing rate · billed annually · minimum 1 seat · Up to 10 seats under the annual-billing state
  • Paid · Professional · $65 USD · per seat · per month · Professional annual-billing rate · billed annually · minimum 1 seat · Up to 50 seats under the annual-billing state
Best for
  • Mid-market
  • Enterprise
  • Small business
Strong fit for
  • Customer support teams that want shared inbox collaboration and structured ticketing together
  • Operations and customer-success teams managing account-based communications
Check before buying
  • Teams requiring a permanent free help-desk edition
  • Entry-budget teams that require omnichannel, SSO, advanced analytics, or more than 10 rules
#5

Zendesk

Zendesk is an AI-powered customer service platform for ticketing, omnichannel conversations, routing, self-service, customer context, and support analytics.

80Category score
Pricing
  • Paid · Support Team · $19 USD · per agent · per month · Support Team paid-yearly rate · discounted · annual upfront payment · Paid-yearly pricing selection
  • Paid · Suite Team · $55 USD · per agent · per month · Suite Team paid-yearly rate · discounted · annual upfront payment · Paid-yearly pricing selection
  • Custom quote required for some paid plans
Best for
  • Enterprise
  • Small business
  • Mid-market
Strong fit for
  • Support teams replacing a shared inbox with structured ticketing and automation
  • Organizations consolidating email, messaging, social, live chat, and voice support
Check before buying
  • Buyers requiring a permanent free production plan
  • Teams that need public enterprise pricing without sales contact
#6

Zoho Desk

Zoho Desk is a standalone help desk product for managing customer tickets, digital and telephony channels, routing, SLAs, self-service, automation, and support analytics.

80Category score
Pricing
  • Free plan available — see plan limits
  • Paid · Express · ₹420 INR · per user · per month · Express India annual-commitment rate · discounted · annual upfront payment · one-year commitment · India annual purchase state
  • Paid · Standard · ₹800 INR · per user · per month · Standard India annual-commitment rate · discounted · annual upfront payment · one-year commitment · India annual purchase state
Best for
  • Small business
  • Mid-market
  • Enterprise
Strong fit for
  • Small teams that can begin with a three-user free help desk
  • Mid-market support operations needing multidepartment workflows and custom reporting
Check before buying
  • Buyers that require identical advanced capabilities across every edition
  • Teams requiring native telephony without provider or product integrations
#7

HappyFox Help Desk

HappyFox Help Desk is a cloud help-desk product for managing internal and external requests through omnichannel ticketing, automation, SLAs, knowledge bases, customer portals, reporting, integrations, and governed administration.

79Category score
Pricing
  • Paid · Basic · 29 · per agent · per month · Basic monthly rate · billed monthly · Monthly pricing selection; maximum five agents
  • Paid · Basic · 24 · per agent · per month · Basic annual-billing rate · discounted · billed annually · Annual billing selection; maximum five agents
  • Custom quote required for some paid plans
Best for
  • Small business
  • Mid-market
  • Enterprise
Strong fit for
  • Customer service, IT, HR, facilities, and business-operations teams that want separate categories, SLAs, workflows, and knowledge bases in one help desk
  • Growing support teams that need configurable queues, assignment automation, custom roles, multi-brand portals, and operational reports
Check before buying
  • Buyers requiring full ITSM problem, change, release, and service-catalog functions inside the exact Help Desk subscription
  • Teams expecting HappyFox AI, Workflows, Business Intelligence, Web Messaging, or AI Contact Center capabilities to be included without separate product pricing
#8

Freshdesk

Freshdesk is an email-first customer support product for ticketing, shared inboxes, automation, SLAs, self-service, customer records, and support reporting.

78Category score
Pricing
  • Paid · Growth · $19 USD · per agent · per month · Growth annual-billing rate · discounted · billed annually · Annual billing selection
  • Paid · Pro · $55 USD · per agent · per month · Pro annual-billing rate · discounted · billed annually · Annual billing selection
Best for
  • Small business
  • Enterprise
  • Mid-market
Strong fit for
  • Small teams graduating from a shared support inbox
  • Email-first support organizations needing automation, SLAs, portal knowledge, and customer records
Check before buying
  • Buyers requiring the separate Freshdesk Omni multichannel workspace within the Freshdesk base product
  • Organizations that need a permanent free production plan
#9

Help Scout

Help Scout is a customer support platform combining shared inboxes, digital channels, Docs knowledge bases, Beacon messaging, automation, SLAs, customer context, and service reporting.

77Category score
Pricing
  • Free plan available — see plan limits
  • Paid · Standard · $25 USD · per user · per month · Standard monthly-billing rate · billed monthly · Monthly billing state
  • Paid · Plus · $45 USD · per user · per month · Plus monthly-billing rate · billed monthly · Monthly billing state
Best for
  • Small business
  • Mid-market
Strong fit for
  • Small support teams beginning with a capable free shared inbox
  • Growing digital support teams that value usability and customer context
Check before buying
  • Contact centers requiring native telephony and complex voice administration
  • Operations requiring skill-based routing or deep workforce orchestration
#10

LiveAgent

LiveAgent is an integrated customer-support product combining ticketing, live chat, customer portals, knowledge bases, automation, reporting, and plan-dependent call-center, social-channel, and governance capabilities.

77Category score
Pricing
  • Paid · Small business · 19 · per agent · per month · Small business standard monthly rate · billed monthly · no commitment · Current standard monthly rate
  • Paid · Small business · 13 · per agent · per month · Small business new-user monthly promotion · promotional · billed monthly · no commitment · New users until January 1, 2027
Best for
  • Small business
  • Mid-market
  • Enterprise
Strong fit for
  • Small and midsize customer-support teams that want ticketing, live chat, self-service, automation, and integrations in one product
  • Teams adopting voice support, SLAs, and operational reporting through the Medium business tier
Check before buying
  • Teams requiring call-center, reporting, time-rule, and SLA capabilities on the lowest Small business plan
  • Buyers needing social messaging, SSO, custom roles, and audit logs below the Large business tier

How this list is produced

How this list is produced

A product is included only when it is published, has a complete fact package, supported fit and non-fit conclusions, stored dimension rationales, and no blocking commercial conflict.

  1. Confirm that every product belongs to the same purchasable software category.
  2. Use official evidence for pricing, capabilities, limits, and commercial scope.
  3. Rank with the stored category dimensions and buyer-facing rationales.
  4. Keep unknowns and purchase checks visible; model output is not evidence by itself.

Frequently asked questions

Frequently asked questions

Is the highest-scoring product right for every buyer?

No. Scores use a shared Help Desk Software framework, while the right choice still depends on team size, budget, ecosystem, security requirements, and required capabilities.

Does this list change when products change?

Pages change when newly verified research is published. Check each product’s evidence date; prices are not live.

Are these scores user ratings?

No. They are editorial buying scores built from structured facts and category dimensions. Third-party user ratings are shown separately with their sources.

This page compares published products in Help Desk Software. Scores are editorial fit assessments for this buying category, not user ratings or a claim that one product is universally superior.

This is public-evidence buying research, not an account-based hands-on test. Interface quality, implementation effort, support response, and negotiated terms still require buyer verification.