Global Tool Radar

Evidence-led software shortlist

Best Live Chat Software

Compare 10 products that meet the research threshold. Ranking uses category-specific buying scores and keeps fit conditions, limitations, and evidence confidence visible.

Build a shortlist by buyer conditionCustomer Service & Support

Build a shortlist by buyer condition

Live Chat Software

Filter by fit first, then compare cost, capability depth, and buying constraints. Rank is a starting point, not the decision.

#1

Crisp

Crisp is a customer messaging platform that combines website and mobile chat, a shared omnichannel inbox, routing, customer context, automation, AI assistance, and support analytics.

77Category score
Pricing
  • Free plan available — see plan limits
  • Paid · Mini · $45 USD · per workspace · per month · Mini monthly rate · minimum 1 workspace · Public Mini workspace
  • Paid · Essentials · $95 USD · per workspace · per month · Essentials monthly rate · minimum 1 workspace · Public Essentials workspace
  • Some paid plan amounts are unverified — check official pricing
Best for
  • Small business
  • Mid-market
  • Enterprise
Strong fit for
  • Small and mid-sized support teams that want flat workspace pricing
  • Teams combining website chat, social messaging and email in one Inbox
Check before buying
  • Buyers needing a basic chat-only tool for many agents at minimal cost
  • Organizations requiring on-premise deployment
#2

Lime Connect

Lime Connect is a live-chat and customer-messaging platform for website conversations, messaging channels, routing, shared inbox work, customer context, automation, and support analytics.

74Category score
Pricing
  • Free plan available — see plan limits
  • Some paid plan amounts are unverified — check official pricing
Best for
  • Mid-market
  • Enterprise
  • Small business
Strong fit for
  • European teams prioritizing German hosting and GDPR-oriented controls
  • Support and customer-success teams combining website chat with messaging channels
Check before buying
  • Teams requiring a paid plan for fewer than three seats
  • Buyers seeking a standalone AI-chatbot builder rather than a broader messaging workspace
#3

Olark

Olark is website live-chat software that combines a customizable visitor widget, human agent workspace, routing, transcripts, reporting, integrations, and an optional AI website agent.

74Category score
Pricing
  • Paid · Human-only live chat · $29 USD · per agent · per month · Human-only live chat · minimum 1 agent · Public human-only live-chat route
  • Paid · Standard AI Website Agent · $400 USD · per account · per month · Standard AI Website Agent annual billing · billed annually · minimum 1 account · Standard AI Website Agent package with one human agent seat
  • Some paid plan amounts are unverified — check official pricing
Best for
  • Small business
  • Mid-market
  • Enterprise
Strong fit for
  • Small and mid-sized teams prioritizing focused website chat
  • Organizations that value an accessible WCAG-oriented visitor widget
Check before buying
  • Teams primarily handling social-media messages
  • Buyers requiring a complete contact-center and workforce suite
#4

Tidio

Tidio is a customer-support platform combining live chat, ticketing, social messaging, automation flows, and an AI agent in one workspace.

73Category score
Pricing
  • Free plan available — see plan limits
  • Paid · Starter · $24.17 USD · per account · per month · Starter annual-state monthly display · discounted · minimum 1 account · Displayed in the annual pricing state; payment timing and contractual commitment are not established in the reviewed capture
  • Paid · Growth · $49.17 USD · per account · per month · Growth annual-state starting display for 250 conversations · discounted · minimum 1 account · Displayed annual-state starting rate for 250 billable conversations; payment timing and contractual commitment are not established in the reviewed capture
  • Some paid plan amounts are unverified — check official pricing
Best for
  • Small business
  • Mid-market
  • Enterprise
Strong fit for
  • Small and mid-sized teams combining live chat, ticketing, and social messaging
  • Ecommerce teams needing customer and order context inside chat
Check before buying
  • Buyers requiring a simple unlimited-usage flat price
  • Organizations needing a traditional voice-first enterprise contact center
#5

Smartsupp

Smartsupp is a live-chat and customer-care platform that combines website chat, social messaging, email, agent collaboration, automation, AI assistance, and conversation analytics.

73Category score
Pricing
  • Free plan available — see plan limits
  • Paid · Solo · $17 USD · per account · per month · Solo USD billed annually · discounted · billed annually · Public Solo annual-billing state
  • Paid · Plus · $25 USD · per account · per month · Plus USD billed annually · discounted · billed annually · Public Plus annual-billing state
Best for
  • Small business
  • Mid-market
  • Enterprise
Strong fit for
  • E-commerce teams combining website chat with WhatsApp, Messenger, and email
  • Small teams that need a free or low-entry live-chat route
Check before buying
  • Organizations primarily buying voice contact-center or workforce-management software
  • Buyers requiring complete public SSO, audit, and SLA entitlement details
#6

tawk.to

tawk.to is a hosted live-chat platform with unlimited free agents, chat volume and websites, plus visitor monitoring, a shared inbox, reporting, a built-in CRM, and optional paid AI and service add-ons.

73Category score
Pricing
  • Free plan available — see plan limits
  • Paid · AI Assist Growth · $29 USD · per AI Assist subscription · per month · Growth monthly billing · billed monthly · minimum 1 subscription · AI Assist Growth monthly billing
  • Paid · AI Assist Growth · $290 USD · per AI Assist subscription · per year · Growth annual billing · billed annually · minimum 1 subscription · AI Assist Growth annual billing
  • Some paid plan amounts are unverified — check official pricing
Best for
  • Small business
  • Mid-market
  • Enterprise
Strong fit for
  • Small teams that need capable free website live chat
  • Organizations that want unlimited agents and chat volume
Check before buying
  • Organizations requiring on-premise deployment
  • Teams needing advanced skills-based workforce orchestration
#7

LiveChat

LiveChat is a real-time customer messaging platform for website chat, agent routing, visitor context, proactive engagement, reporting, and integrations.

72Category score
Pricing
  • Paid · Starter · $25 USD · per person · per month · Starter billed monthly · billed monthly · minimum 1 person · Public monthly-billing state; Starter permits one user
  • Paid · Starter · $19 USD · per person · per month · Starter billed-annually display · discounted · minimum 1 person · Public billed-annually display state; full payment timing and cancellation term not inferred
  • Some paid plan amounts are unverified — check official pricing
Best for
  • Mid-market
  • Enterprise
  • Small business
Strong fit for
  • Support teams needing a mature real-time website-chat workflow
  • Ecommerce teams connecting chat with product, customer, and order context
Check before buying
  • Buyers requiring a permanent free plan
  • Teams that need an autonomous chatbot included without a separate subscription
#8

Comm100 Live Chat

Comm100 Live Chat is a website and in-app live-chat product for customizable widgets, visitor monitoring, agent routing, conversation handling, analytics, integrations, and regulated deployments.

71Category score
Pricing
  • Paid · Live Chat Startup · $39 USD · per agent · per month · Startup monthly billing · billed monthly · minimum 1 agent · One unique license per Live Chat agent
  • Paid · Live Chat Startup · $31 USD · per agent · per month · Startup annual billing · discounted · billed annually · minimum 1 agent · Annual billing and one unique license per Live Chat agent
  • Some paid plan amounts are unverified — check official pricing
Best for
  • Enterprise
  • Mid-market
  • Small business
Strong fit for
  • Support teams needing website and in-app chat with proactive engagement and visitor monitoring
  • Growing operations requiring departments, roles, chat routing, wrap-ups, and advanced reports
Check before buying
  • Teams requiring a permanent free production plan
  • Buyers seeking only a standalone AI chatbot rather than human-agent live chat
#9

Chaport

Chaport is a live-chat and customer-messaging platform for website chat, shared agent conversations, messaging channels, routing rules, chatbots, and support reporting.

67Category score
Pricing
  • Free plan available — see plan limits
  • Some paid plan amounts are unverified — check official pricing
Best for
  • Small business
  • Mid-market
Strong fit for
  • Small teams needing a free website chat with two operators
  • Support and sales teams that want email and messenger conversations in the same workspace
Check before buying
  • Organizations primarily buying voice contact-center and workforce-management software
  • Buyers requiring publicly documented SSO and audit controls
#10

Chatra

Chatra is live-chat and messaging software with a website widget, shared agent workspace, bots, visitor context, email and social channels, reporting, mobile apps, and developer APIs.

65Category score
Pricing
  • Free plan available — see plan limits
  • Paid · Essential · £31 GBP · per agent · per month · Essential Monthly United Kingdom display · billed monthly · minimum 1 agent · Essential plan in the explicit Monthly selector state
  • Paid · Essential · £25 GBP · per agent · per month · Essential Yearly selector United Kingdom display · discounted · minimum 1 agent · Essential plan in the explicit Yearly selector state
Best for
  • Small business
  • Mid-market
Strong fit for
  • Solo operators and small teams starting with low-volume website chat
  • Growing support and ecommerce teams adding email and social messages
Check before buying
  • Buyers requiring a complete voice and digital contact center
  • Organizations requiring enterprise-grade SSO, audit, retention, and governance documentation

How this list is produced

How this list is produced

A product is included only when it is published, has a complete fact package, supported fit and non-fit conclusions, stored dimension rationales, and no blocking commercial conflict.

  1. Confirm that every product belongs to the same purchasable software category.
  2. Use official evidence for pricing, capabilities, limits, and commercial scope.
  3. Rank with the stored category dimensions and buyer-facing rationales.
  4. Keep unknowns and purchase checks visible; model output is not evidence by itself.

Frequently asked questions

Frequently asked questions

Is the highest-scoring product right for every buyer?

No. Scores use a shared Live Chat Software framework, while the right choice still depends on team size, budget, ecosystem, security requirements, and required capabilities.

Does this list change when products change?

Pages change when newly verified research is published. Check each product’s evidence date; prices are not live.

Are these scores user ratings?

No. They are editorial buying scores built from structured facts and category dimensions. Third-party user ratings are shown separately with their sources.

This page compares published products in Live Chat Software. Scores are editorial fit assessments for this buying category, not user ratings or a claim that one product is universally superior.

This is public-evidence buying research, not an account-based hands-on test. Interface quality, implementation effort, support response, and negotiated terms still require buyer verification.