Security & Privacy / Customer Identity and Access Management Software
SAP Customer Identity and Access Management is SAP's cloud CIAM product for customer identity, authentication, adaptive access, profile data, consent, and privacy management.
Buying snapshot
A compact view of who this tool fits, what it costs, and what to confirm before choosing it.
Product scope
Cloud customer identity, authentication and consent management, with B2C Core and optional security, consent and B2B extensions.
Product checked: Oct 6, 2026
Pricing checked: Oct 6, 2026
Pricing plans
Pricing checked: Oct 6, 2026
B2C Core is the base consumer offering. Enhanced security and advanced consent are separately charged options requiring Core. B2B contacts is an add-on priced in contact blocks. Production offers have a 3–60 month contract range and auto-renewal; invoice payment is supported. Monthly rates do not establish invoice frequency or a selected minimum term. SAP BTP Pay-As-You-Go and Enterprise Agreement are alternative licensing routes. The two customer-experience packages are separate quote-based bundles.
Official pricing pageAdjust the license quantity to compare public recurring rates across the available plans.
License-rate calculation only. It excludes implementation, migration, training, support, taxes, add-ons, usage charges, and negotiated discounts unless they are explicitly included in the displayed public rate.
Calculate additional usage only where the plan allowance, unit, and period are established. Published rates are shown separately when an estimate is not available.
$494.00 USD / 10,000 Active User
Published rate only. The plan allowance, matching unit, or billing period is not fully established, so extra cost cannot be calculated. An unknown allowance is not zero. Check the base subscription and any required products separately.
$280.00 USD / 10,000 Active User
Published rate only. The plan allowance, matching unit, or billing period is not fully established, so extra cost cannot be calculated. An unknown allowance is not zero. Check the base subscription and any required products separately.
$5,456.00 USD / 50,000 Contacts
Published rate only. The plan allowance, matching unit, or billing period is not fully established, so extra cost cannot be calculated. An unknown allowance is not zero. Check the base subscription and any required products separately.
This calculation compares usage with the published allowance on the same unit and period basis. It excludes taxes, negotiated terms, and unverified packaging conditions.
Product scope
Material capabilities are separated by their verified relationship to the target product.
B2B contacts is an add-on; precise entitlement dependencies remain unverified.
Enhanced option requires Core; product tour describes risk-based adaptive MFA.
Consent option requires Core.
Core product card.
Quantity limits are recorded in planFacts.
Product-level support; exact method entitlements require confirmation.
Does not establish a complete data-subject-request case-management workflow.
Product-level interfaces; implementation and entitlement scope require confirmation.
Product-level scope; specific countries and edition coverage remain unverified.
Integration does not include licenses for the connected applications.
Scoring method
The score uses the category-specific buying dimensions below and their displayed weights.
This page is based on public product information, official sources, structured feature data, and AI assessment. It is not a hands-on lab test unless explicitly stated. Confidence percentages describe our research indicators, not the probability that a claim is true or a measured accuracy rate.
Registration, login, password management, ID verification, passkeys, phone login, magic links, and one-time passwords cover the stated customer access workflows across web, mobile, and kiosks; buyers should validate the flow against their own channel and recovery requirements.
Risk-based authentication can trigger adaptive multi-factor checks for suspicious activity, and the enhanced-security option adds AI/ML protection and a dashboard; buyers needing those additions must include the separately priced option in their offer.
Self-service profile management, preference controls, and delegated administration support customer data updates, while the supplied facts do not establish account-linking or identity-data-quality controls; buyers should verify those needs in their target implementation.
B2C Core captures consent for one terms-of-service document and one privacy policy, while unlimited policies, preference management, and a seven-year audit vault require the separate consent option; buyers with broader consent operations should confirm its scope and price.
REST APIs, webhooks, regional storage selection, site-group single sign-on, and described bidirectional integrations support implementation across the stated systems; buyers should validate performance and synchronization behavior on their own workload because those operating measures are not established here.
Public review signals
PeerSpot: 4.3/5 (2 reviews)
Public review signals updated: Oct 7, 2026
These ratings are retained for transparency but are not presented as representative buyer sentiment.
Insufficient sample · 2 reviews
AI assessment
The assessments below use the same buying criteria. Review their scores, confidence, fit, cautions, and conclusions alongside the sources.
AI assessment updated: Nov 1, 2026
SAP Customer Identity and Access Management fits teams building consumer sign-up, login, account recovery, and consent flows across digital channels, especially when they also use SAP services. B2C Core covers core identity workflows, while enhanced security and advanced consent are separate paid options; confirm the needed options, contract term, renewal terms, and workload fit before ordering.
Research transparency
A compact record of the evidence used, what was not tested, and which conclusions still need verification.
Global Tool Radar generated this assessment from structured facts linked to public sources. No Global Tool Radar hands-on test is recorded in this page's research data. Any external hands-on assessment is identified separately and does not affect the Global Tool Radar score.
Conflict handlingUnresolved evidence is disclosed on the page; affected deterministic calculations and price schema are withheld when the conflict is blocking.
View research methodologySources checked
FAQ
Login, registration, password management, ID verification and consent capture for one terms of service and one privacy policy.
They are separately priced options requiring B2C Core. Enhanced security adds AI/ML protection and a security dashboard; the consent option adds unlimited policies, preference management and a seven-year audit vault.
No month-to-month commitment is established. Production offers have a 3–60 month contract range with auto-renewal; confirm the chosen term and payment schedule.
Permanent free edition and time-limited free-trial terms are unconfirmed. A demo can be requested; partner test/development tenants are restricted to non-production use.
No. Sales Execution and Digital Selling and Engagement include CIAM in larger quote-based packages with their own pricing metrics.
Popular comparisons
Only high-scoring and nearby tools from the same subcategory are shown, avoiding comparisons between unrelated use cases.
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