Global Tool Radar

IT Management / IT Service Management (ITSM) Software

EV Service Manager Review, Pricing, Pros & Cons

EV Service Manager is EasyVista's ITSM suite for incident, problem, change, service request, asset, workflow, and broader service-management processes.

Research by Global Tool Radar Research SystemEvidence checked: Nov 1, 2026AI-assisted · No Global Tool Radar hands-on testView research methodology
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Buying snapshot

Quick buying snapshot

A compact view of who this tool fits, what it costs, and what to confirm before choosing it.

Best for
  • You need a combined internal IT service desk and IT operations platform: EV Service Manager covers incident, problem, change, service request, asset, CMDB, and workflow functions, with selected ITOM capabilities in higher editions.
  • You want to align service workflows with ITIL practices and configure processes without code: EasyVista states the product follows ITIL best practices and provides no-code workflow configuration.
More buying conditions
  • Your support team has variable concurrent usage patterns: EasyVista describes concurrent licensing as an alternative to tying every license to a named user.
Not for
  • You need transparent public list prices or self-service checkout: Current editions direct buyers to request a quote, with no numeric prices published on the reviewed official page.
  • You need every add-on, hosting, implementation, or training cost known before engaging sales: Several modules are marked optional, while the public page does not disclose their separate prices or the implementation/training fees.
Pricing
  • Three quote-based editions. EasyVista describes flexible licensing and a concurrent licensing model, but does not publish numeric rates, a per-technician rate, minimum quantities, contract term, or payment schedule on the reviewed page.
  • Standard Edition · Requires quote · custom quote
Free or trial access
  • No ongoing free edition or trial terms were established on the reviewed product page; a demo is offered, which is not a pricing plan.

Product scope

Product functionality and purchase scope

EasyVista's IT service management suite for internal service desk and IT operations processes, including incidents, requests, problems, changes, service catalog, asset/CMDB, workflows, and selected enterprise service management functions.

Product checked: Oct 31, 2026

Functionality reviewed
  • Standard Edition
  • Professional Edition
  • Enterprise Edition
  • The plan-specific modules and allowances stated in the edition comparison
Non-target functionality excluded from scoring
  • Separately named EasyVista products such as EV Reach, EV Observe, EV Discovery, EV Orchestrate, EV Self Help, and Digital Experience Monitoring unless separately listed as optional in a plan
  • Third-party marketplace apps and managed-service partner packages
  • Implementation consulting and training services, which are separately scoped services
Purchase paths

Pricing checked: Oct 31, 2026

  • Concurrent licensing: EasyVista describes a concurrent licensing model for EV Service Manager rather than tying every license to an individual named user. It is an alternative licensing route for the same product; unit rates and commercial terms are not public, and the quote should confirm how it applies to each edition.

Pricing plans

EV Service Manager pricing table

Pricing checked: Oct 31, 2026

Official factConfidence 93%1 linked source

Standard, Professional, and Enterprise are current named editions, each sold through a GET A QUOTE route. Public numeric prices and currency are not stated. EasyVista describes concurrent licensing but does not disclose how that model is priced, its unit rate, minimum quantity, payment cadence, or commitment terms. Optional modules, consulting, and training may affect the quote.

Official pricing page
Pricing cautions
  • The quote may depend on licensing and package configuration: EasyVista describes flexible packaging and concurrent licensing but does not publicly state unit rates, minimums, or how concurrency is priced.
  • Optional modules and services may change total cost: The comparison marks a number of modules optional and the page offers onboarding consulting and training; no amounts are published.
PlanPriceKey differencesBest for
Standard EditionEV Service Manager Standard Edition
  • Requires quote · custom quote
  • Virtual support agents: 1 agent; Chatbots – Virtual Support Agents allowance.
  • Service Apps: 2 apps; Plan comparison allowance.
  • Document storage: 10 GB; Hosting option shown in plan comparison.
Organizations starting with core ITSM workflows and a baseline service desk, while accepting separately quoted options for some modules.
Professional EditionEV Service Manager Professional Edition
  • Requires quote · custom quote
  • Service bots: 2 bots; Service bots for Microsoft Teams.
  • Virtual support agents: 2 agents; Chatbots – Virtual Support Agents allowance.
  • Service Apps: 4 apps; Plan comparison allowance.
  • Document storage: 20 GB; Hosting option shown in plan comparison.
Larger organizations that need ITSM and ITOM features, more included endpoint and automation capabilities, and higher listed limits than Standard.
Enterprise EditionEV Service Manager Enterprise Edition
  • Requires quote · custom quote
  • Service bots: Unlimited bots; Service bots for Microsoft Teams.
  • Virtual support agents: Unlimited agents; Chatbots – Virtual Support Agents allowance.
  • Service Apps: Unlimited apps; Plan comparison allowance.
  • Document storage: 50 GB; Hosting option shown in plan comparison.
Enterprises seeking the broadest listed service-management scope, including included IT process automation and infrastructure monitoring.

Plan upgrade triggers

Verified plan boundaries that can change the required edition.

Standard Edition Professional Edition

Consider Professional when needed modules listed as optional in Standard (including IT Remote Support, IT Process Automation, or unattended endpoint management) become necessary, or when larger service-bot, app, storage, or TDE allowances are required.

Supporting pricing evidence
Professional Edition Enterprise Edition

Consider Enterprise when included IT Process Automation, IT Infrastructure Monitoring, or Self Help for Support Agent is required; Professional lists these as optional or not included while Enterprise lists them as included.

Supporting pricing evidence
What is included, connected, or sold separately

Product scope

What is included, connected, or sold separately

Material capabilities are separated by their verified relationship to the target product.

Configurable no-code workflowsIncluded capability

EasyVista describes configurable no-code workflows; plan-specific limits are not stated.

Official source
Incident, problem, change, and service request managementIncluded capability

The product overview names these as core ITSM processes; the comparison includes the corresponding functions in the three editions.

Official source
Interoperability with EV Discovery, EV Reach, EV Observe, EV DEM, and EV OrchestrateNative integration

EasyVista calls these native modules within its integrated platform; the edition matrix separately marks some related capabilities optional or plan-dependent.

EV Discovery, EV Reach, EV Observe, Digital Experience Monitoring, and EV Orchestrate
Official source
Asset discoveryPlan-dependent capability

Discovery is listed as optional in all three editions; the quote must clarify included module scope and price.

Plan: Standard Edition: Optional add-on · Professional Edition: Optional add-on · Enterprise Edition: Optional add-onEV Discovery
Official source
Digital experience monitoringPlan-dependent capability

Each edition comparison cell marks this capability optional; separate pricing is not shown.

Plan: Standard Edition: Optional add-on · Professional Edition: Optional add-on · Enterprise Edition: Optional add-onDigital Experience Monitoring
Official source
IT infrastructure monitoringPlan-dependent capability

The table marks monitoring optional in Standard and Professional and included in Enterprise; the exact underlying module packaging is not disclosed.

Plan: Standard Edition: Optional add-on · Professional Edition: Optional add-on · Enterprise Edition: IncludedEV Observe
Official source
IT process automationPlan-dependent capability

The edition matrix marks this optional in Standard and Professional and included in Enterprise.

Plan: Standard Edition: Optional add-on · Professional Edition: Optional add-on · Enterprise Edition: IncludedEV Orchestrate
Official source
IT remote supportPlan-dependent capability

The edition matrix marks it optional in Standard and included in Professional and Enterprise; product-specific scope and any EV Reach add-on relationship should be confirmed in the quote.

Plan: Standard Edition: Optional add-on · Professional Edition: Included · Enterprise Edition: IncludedEV Reach
Official source
Service bots for Microsoft TeamsPlan-dependent capability

The comparison lists this as optional in Standard, 2 in Professional, and unlimited in Enterprise; Professional and Enterprise counts are captured separately in planFacts.

Plan: Standard Edition: Optional add-on · Professional Edition: Included · Enterprise Edition: IncludedMicrosoft Teams
Official source
Synthetic monitoringPlan-dependent capability

The edition table marks the capability optional in each plan; add-on price and packaging are not stated.

Plan: Standard Edition: Optional add-on · Professional Edition: Optional add-on · Enterprise Edition: Optional add-on
Official source
How the score is calculated

Scoring method

How the score is calculated

The score uses the category-specific buying dimensions below and their displayed weights.

This page is based on public product information, official sources, structured feature data, and AI assessment. It is not a hands-on lab test unless explicitly stated. Confidence percentages describe our research indicators, not the probability that a claim is true or a measured accuracy rate.

Evidence confidence
76%
AI claim confidence
93%
Required-field evidence status
100%
Evidence freshness
100%
Field traceability
100%
Model agreement
68%
Why this confidence level
  • Evidence confidence uses source level and claim-to-source support; AI claim confidence is shown separately.
  • Required-field evidence status measures whether weighted required claims have evidence links; it does not mean every product behavior was independently verified.
  • 8 of 8 weighted claims have evidence links.
  • 0 A1 documentary official sources and 2 A2 official product sources are linked.
  • 3 independent review sources are retained, including 0 professional sources with an explicit hands-on method.
  • No weighted claim is past the review window.
  • No blocking evidence conflict was identified.
Incident resolution workflow25%
84

Incident management and configurable no-code workflows support organizing service desk work, with the selected edition and service configuration determining the deployed process.

Change and problem control20%
83

ITIL-aligned change and problem processes connect investigation and remediation with the service-management workflow; related automation modules vary by edition.

Request and service catalog quality20%
81

Service request management and configurable service apps support employee request workflows, with plan-specific app and self-service allowances affecting scope.

SLA and escalation automation15%
76

No-code workflows and AI-assisted task automation provide a basis for configuring service work, while IT process automation is optional below Enterprise.

ITSM reporting and governance10%
80

Integrated asset, inventory and dependency information gives service teams operational context, with infrastructure monitoring included in Enterprise and optional in the other editions.

Knowledge and self-service fit10%
79

The service-management scope includes knowledge and self-service workflows, with virtual support agents and other self-service allowances varying by edition.

Public review signals

Ratings and themes reported by public review sites

Gartner Peer Insights: 4.8/5 (387 ratings); GetApp: 3.4/5 (15 reviews); SourceForge: 5/5 (1 reviews and ratings)

Public review signals updated: Nov 1, 2026

Gartner Peer Insights4.8/5
Rating count
387 ratings
Source context
Public ratingExact product

History baseline established · Nov 1, 2026
A trend will appear after the next verified snapshot.

View sourceHistory baseline established: Nov 1, 2026
GetApp3.4/5
Review count
15 reviews
Source context
Public ratingExact product

History baseline established · Nov 1, 2026
A trend will appear after the next verified snapshot.

View sourceHistory baseline established: Nov 1, 2026

Limited review signals

These ratings are retained for transparency but are not presented as representative buyer sentiment.

SourceForge5/5

Insufficient sample · 1 review or rating

Reviews and ratings
1 review or rating
Source context
Public ratingExact product

History baseline established · Nov 1, 2026
A trend will appear after the next verified snapshot.

View sourceHistory baseline established: Nov 1, 2026
Score81
Pricing modelThree quote-based editions. EasyVista describes flexible licensing and a concurrent licensing model, but does not publish numeric rates, a per-technician rate, minimum quantities, contract term, or payment schedule on the reviewed page.
Use caseService catalog and request fulfillment, Change management workflows
Company sizeEnterprise
Structured tags

EV Service Manager tag profile

Company size
  • Enterprise
Business function
  • IT service desk teams
Use case
  • Service catalog and request fulfillment
  • Change management workflows
  • Ticket triage and SLA management
  • Internal knowledge base
Compliance requirement
  • ITIL-aligned processes
Key features

EV Service Manager core capabilities

  • Incident, problem, change, and service request management aligned with ITIL best practices.
  • No-code customizable workflows and service apps.
  • Asset management, discovery, inventory, and dependency mapping capabilities.
  • AI-assisted task automation and service response capabilities.
  • Plan-specific self-service, service bot, remote support, automation, monitoring, and storage allowances.
Detailed strengths and purchase cautions
Pros

Why it is worth considering

  • Incident, problem, change and service request processes provide a shared ITSM workflow foundation.
  • No-code workflows and service apps support adapting the service-management process to organizational requirements.
  • Asset, discovery, inventory and dependency-mapping capabilities connect service-management work with the IT environment.
Cons

What to confirm before buying

  • IT process automation and infrastructure monitoring are optional in Standard and Professional and included in Enterprise.
  • Consulting and training are offered without publicly stated inclusion or fees, requiring a separate scope check.
AI buying perspectives

AI assessment

AI buying perspectives

The assessments below use the same buying criteria. Review their scores, confidence, fit, cautions, and conclusions alongside the sources.

AI assessment updated: Nov 1, 2026

Score comparisonGPTRange
Incident resolution workflow840
Change and problem control830
Request and service catalog quality810
SLA and escalation automation760
Knowledge and self-service fit790
ITSM reporting and governance800
GPTAI-assisted buyer perspective81

EV Service Manager fits IT teams combining incident, request, change and asset workflows in a configurable service-management suite. Compare edition-specific modules and concurrent licensing in the quote, including implementation and support-related services.

Review confidence
68/100
Model details
Strengths
  • Incident, problem, change and service request processes provide a shared ITSM workflow foundation.
  • No-code workflows and service apps support adapting the service-management process to organizational requirements.
  • Asset, discovery, inventory and dependency-mapping capabilities connect service-management work with the IT environment.
Cautions
  • IT process automation and infrastructure monitoring are optional in Standard and Professional and included in Enterprise.
  • Remote IT support is optional in Standard and included in Professional and Enterprise.
  • Consulting and training are offered without publicly stated inclusion or fees, requiring a separate scope check.

Research transparency

How this page was researched

A compact record of the evidence used, what was not tested, and which conclusions still need verification.

Official sources
2
Broad product review sources
3
Marketplace and app-store sources
0
Editorial sources
0
Latest evidence check
Nov 1, 2026
Research basis

Global Tool Radar generated this assessment from structured facts linked to public sources. No Global Tool Radar hands-on test is recorded in this page's research data. Any external hands-on assessment is identified separately and does not affect the Global Tool Radar score.

Conflict handling

Unresolved evidence is disclosed on the page; affected deterministic calculations and price schema are withheld when the conflict is blocking.

View research methodology
Verified findingsNo ongoing free edition or trial terms were established on the reviewed product page; a demo is offered, which is not a pricing plan.
  • Three quote-based editions. EasyVista describes flexible licensing and a concurrent licensing model, but does not publish numeric rates, a per-technician rate, minimum quantities, contract term, or payment schedule on the reviewed page.
  • Incident, problem, change, and service request management aligned with ITIL best practices. No-code customizable workflows and service apps. Asset management, discovery, inventory, and dependency mapping capabilities. AI-assisted task automation and service response capabilities. Plan-specific self-service, service bot, remote support, automation, monitoring, and storage allowances.
  • Requires quote; no public numeric starting price was captured.
  • Standard, Professional, and Enterprise are current named editions, each sold through a GET A QUOTE route. Public numeric prices and currency are not stated. EasyVista describes concurrent licensing but does not disclose how that model is priced, its unit rate, minimum quantity, payment cadence, or commitment terms. Optional modules, consulting, and training may affect the quote.
Verification notes and unresolved itemsThis assessment uses the supplied official-source record without hands-on testing. Specific SLA escalation behavior, breach warnings, knowledge-suggestion quality, report depth and audit implementation are not established. No numeric commercial rate, minimum quantity or contract term is inferred.
  • The product page was captured in UK English, while the task's configured market is United States/USD.
  • No numeric or market-specific quote was publicly shown, so no US price or currency is inferred.
  • Edition cards all say GET A QUOTE
  • terms, billing cadence, minimums, cancellation/renewal, optional-module prices, hosting footnote conditions, and the basis for SecNumCloud availability remain unverified.
Sources checked

Sources checked

EV Service Manager source links

IT Service Management (ITSM) | EasyVistaEasyVistaLevel A2Linked to 4 scored claimsChecked Oct 31, 2026
IT Service Management (ITSM) | EasyVistaEasyVistaLevel A2Linked to 4 scored claimsChecked Oct 31, 2026

FAQ

EV Service Manager FAQ

What editions are available?

EasyVista lists Standard, Professional, and Enterprise editions, each available through a GET A QUOTE route.

Does EV Service Manager have a public price?

No numeric price was published on the reviewed official page; each edition prompts buyers to request a quote.

What licensing model does EasyVista describe?

EasyVista describes a concurrent licensing model, allowing organizations to use licenses without tying each one to an individual named user. It does not publish the rate or contract details on the page.

Which edition includes IT process automation?

The comparison marks it optional in Standard and Professional and included in Enterprise.

Which edition includes IT infrastructure monitoring?

The comparison marks it optional in Standard and Professional and included in Enterprise.

Does Standard include remote IT support?

The table marks IT Remote Support optional in Standard and included in Professional and Enterprise.

Are implementation and training included?

EasyVista offers onboarding consulting services and training, but the page does not state that these are included in the editions or publish their prices.

Popular comparisons

Common EV Service Manager comparisons

Only high-scoring and nearby tools from the same subcategory are shown, avoiding comparisons between unrelated use cases.

VS #1
EV Service ManagervsServiceNow IT Service Management
81Gap 180

Enterprise / Service catalog and request fulfillment / Change management workflows / Internal knowledge base

VS #2
EV Service ManagervsBMC Helix ITSM
81Gap 182

Enterprise / Ticket triage and SLA management / Service catalog and request fulfillment / Change management workflows

VS #3
EV Service ManagervsIvanti ITSM
81Gap 182

Per-technician pricing / Enterprise / Ticket triage and SLA management / Service catalog and request fulfillment