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Subcategory research

IT Service Management (ITSM) Software

Platforms for internal IT service desks, incident management, request fulfillment, change management, service catalogs, and ITIL workflows. Includes employee-facing IT support operations; excludes customer support help desks and external contact center software.

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IT Service Management (ITSM) Software product list

10 published tools. Filter the complete list below.

#1

InvGate Service Management

InvGate Service Management is InvGate's ITSM and ESM product for internal service requests, ticketing, approvals, knowledge, self-service, analytics, no-code workflows, and service process governance.

85Strong pick
Pricing
  • Paid · Starter · $1499 USD · per 5-agent package · per year · Starter US MSRP base-package state · reference · Current Starter base subscription package shown for 5 agents; the official page labels displayed prices as MSRP and says final pricing depends on organizational needs and customization.
  • Paid · Pro · $500 USD · per agent · per year · Pro US MSRP per-agent annual state · reference · minimum 5 agents · Current Pro base subscription for 5-50 agents; the official page shows $500 per agent/year and a $2,500/year starting total, while also labeling displayed prices as MSRP.
  • Per-technician pricing
Best for
  • Mid-market
  • Enterprise
  • Ticket triage and SLA management
  • Service catalog and request fulfillment
#3

TOPdesk

TOPdesk is a service management platform used for internal ITSM workflows including incident, problem, change and request management, asset management, knowledge, self-service, and SLA management.

83Strong pick
Pricing
  • Paid · Essential · £51 GBP · per agent · per month · TOPdesk Essential current GBP per-agent/month state · Observed current English/UK pricing-page state for TOPdesk Essential. TOPdesk states that pricing varies with the number of agents; the captured page state does not expose the selected agent quantity.
  • Paid · Engaged · £72 GBP · per agent · per month · TOPdesk Engaged current GBP per-agent/month state · Observed current English/UK pricing-page state for TOPdesk Engaged. TOPdesk states that pricing varies with the number of agents; the captured page state does not expose the selected agent quantity.
  • Per-technician pricing
Best for
  • Mid-market
  • Service catalog and request fulfillment
  • Change management workflows
  • Internal knowledge base
#7

SysAid

SysAid is an ITSM platform for internal IT service delivery with incident and request management, problem and change processes, asset management, service workflows, analytics, and AI-assisted support.

81Consider
Pricing
  • Paid · Professional · $89 USD · per agent · per month · Professional US per-agent monthly rate state · Current SysAid Professional plan on the reviewed US pricing route; total subscription cost can also vary with organization needs, users, and managed assets
  • Custom quote required for some paid plans
  • Per-technician pricing
Best for
  • Enterprise
  • Mid-market
  • Ticket triage and SLA management
  • Change management workflows
#8

ServiceDesk Plus

ServiceDesk Plus is ManageEngine's IT and enterprise service management product combining ITSM, IT asset management, CMDB, service desk workflows, and service delivery automation.

80Consider
Pricing
  • Free plan available — see plan limits
  • Paid · ServiceDesk Plus Standard · $1545 USD · per 10 technicians · per year · Standard cloud annual starting package · starting at · billed annually · Cloud Standard paid subscription starting package for 10 technicians
  • Paid · ServiceDesk Plus Standard · $1195 USD · per 10 technicians · per year · Standard on-premises annual starting package · starting at · billed annually · On-premises Standard annual-subscription starting package for 10 technicians
  • Per-technician pricing
  • Free plan — check scope
Best for
  • Small business
  • Enterprise
  • Ticket triage and SLA management
  • Service catalog and request fulfillment
#10

Freshservice

Freshservice is Freshworks' IT service management product for internal IT support, service requests, incidents, problems, changes, service catalogs, assets, and employee service delivery.

78Consider
Pricing
  • Paid · Freshservice Starter · $19 USD · per agent · per month · Starter USD annual-billing state · billed annually · Freshservice Starter plan for IT teams in the observed USD billing state
  • Paid · Freshservice Starter · $29 USD · per agent · per month · Starter USD monthly-billing state · billed monthly · Freshservice Starter plan for IT teams in the observed USD billing state
  • Custom quote required for some paid plans
  • Per-technician pricing
Best for
  • Enterprise
  • Small business
  • Ticket triage and SLA management
  • Service catalog and request fulfillment