Global Tool Radar

IT Management / IT Service Management (ITSM) Software

ServiceDesk Plus Review, Pricing, Pros & Cons

ServiceDesk Plus is ManageEngine's IT and enterprise service management product combining ITSM, IT asset management, CMDB, service desk workflows, and service delivery automation.

Research by Global Tool Radar Research SystemEvidence checked: Oct 7, 2026AI-assisted · No Global Tool Radar hands-on testView research methodology
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Buying snapshot

Quick buying snapshot

A compact view of who this tool fits, what it costs, and what to confirm before choosing it.

Best for
  • An IT service desk needs ITIL-aligned ticketing, SLA, knowledge, self-service, automation, and reporting: Standard already covers core service-desk workflows, and ServiceDesk Plus is currently certified as ITIL-aligned for 14 practices.
  • The organization needs a choice between vendor-hosted cloud and self-hosted/on-premises deployment: ManageEngine explicitly supports both cloud and on-premises ServiceDesk Plus and also offers a perpetual-license route.
More buying conditions
  • IT asset management should be integrated with the service desk: Professional adds IT asset-management capabilities, while Enterprise combines ITSM, ITAM, CMDB, change, project, and service-catalog functions.
  • Small IT teams want a permanent free entry point: The Standard edition is free for up to five technicians, with paid Standard starting above that threshold.
  • Employees and technicians need support workflows inside Microsoft Teams or Slack: The current integration catalog lists native Teams and Slack integrations, and ManageEngine documents ServiceDesk Plus ticket workflows in Teams.
  • Public-sector teams need an ITSM platform available in either cloud or on-premises form: ManageEngine maintains a dedicated government/public-sector ServiceDesk Plus solution and explicitly supports both deployment models.
Pricing
  • ServiceDesk Plus uses technician-based pricing for Standard and technician-plus-IT-asset pricing for Professional and Enterprise. The current pricing page supports both cloud and on-premises subscriptions, monthly or yearly billing choices, and a permanent free Standard state up to five technicians. The deterministic offers returned here use the current annual starting packages explicitly stated on the official page; alternate monthly numeric amounts were not captured.
  • ServiceDesk Plus Standard (Free) · available for ServiceDesk Plus deployment, with only one free instance allowed in multi-instance ESM use
Free or trial access
  • A fully functional 30-day free trial is available for both cloud and on-premises deployments.

Product scope

Product functionality and purchase scope

ManageEngine ServiceDesk Plus is an IT and enterprise service management platform combining service desk, ITSM, ITAM, CMDB, automation, AI, and ESM, with both cloud and on-premises deployment and Standard, Professional, and Enterprise editions.

Product checked: Oct 3, 2026

Functionality reviewed
  • ServiceDesk Plus Standard Edition
  • ServiceDesk Plus Professional Edition
  • ServiceDesk Plus Enterprise Edition
  • ServiceDesk Plus Standard free edition up to five technicians
  • Cloud subscription deployment
  • On-premises subscription deployment
  • On-premises perpetual-license purchase route
Non-target functionality excluded from scoring
  • ServiceDesk Plus MSP as a separate managed-service-provider product
  • SupportCenter Plus and other ManageEngine service/support products
  • Analytics Plus, Endpoint Central, Remote Access Plus, and other adjacent ManageEngine products except when described as integrations or add-ons
  • The 30-day trial as temporary evaluation access
  • A pricing-page FAQ reference to an Asset plan/edition that was not represented in the current primary edition grid with a captured commercial offer
Purchase paths

Pricing checked: Oct 3, 2026

  • ServiceDesk Plus on-premises perpetual license: ManageEngine currently states that a ServiceDesk Plus perpetual license is available; buyers must contact sales for this route.

Pricing plans

ServiceDesk Plus pricing table

Pricing checked: Oct 3, 2026

Official factConfidence 99%1 linked source

Paid customers receive technical support as part of the subscription. Free Standard users can optionally buy annual maintenance service at USD 35 per technician per year. Current add-on pricing shown on the pricing page includes Service Catalog, Problem Management, and Project Management at USD 1,195/year and Change/Release Management at USD 2,395/year for Standard/Professional; CMDB is USD 1,195/year for Professional and is included out of the box in Enterprise. The page allows monthly or yearly subscription billing and says yearly subscriptions receive a discount, but this run did not capture deterministic monthly plan amounts. Billing cadence does not establish a minimum contract commitment.

Official pricing page
Pricing cautions
  • Cloud and on-premises annual starting prices are different: The current September 2026 pricing page publishes separate annual starting packages for the two deployment models, so buyers should bind comparisons to the exact deployment state.
  • Professional and Enterprise pricing depends on both technicians and IT assets: The current pricing model says Standard is technician-based, while Professional and Enterprise also factor in managed IT assets.
  • Monthly billing is offered but deterministic monthly plan amounts were not captured in this run: The pricing page says subscriptions can be billed monthly or yearly and yearly subscriptions receive a discount; the returned offers therefore use only captured annual starting packages.
  • Some advanced ITSM capabilities are paid add-ons below Enterprise: Service catalog, problem, project, change/release, and Professional CMDB can carry separate annual add-on charges, while Enterprise includes them out of the box.
  • The pricing FAQ references an Asset plan that is not represented in the primary three-edition grid: The current main product and pricing grid present Standard, Professional, and Enterprise; no current deterministic Asset-edition commercial offer was captured, so it is not returned as a plan.
PlanPriceKey differencesBest for
ServiceDesk Plus Standard (Free)ServiceDesk Plus Standard free editionSupporting pricing evidence
  • $0 USD · per technician · Standard free edition up to five technicians · Standard Edition free license for up to five technicians
  • available for ServiceDesk Plus deployment, with only one free instance allowed in multi-instance ESM use
  • Free technician allowance: 5 technicians; Free Standard Edition.
  • Annual maintenance service: US$35 per technician annually; Optional support for the free edition.
  • Core service desk: Incident management, self-service, knowledge base, SLA management, reporting; Standard Edition.
Very small IT service desks that need core ticketing, self-service, knowledge, SLA, reporting, and AI capabilities for up to five technicians.
ServiceDesk Plus StandardPaid ServiceDesk Plus Standard subscriptionSupporting pricing evidence
  • $1545 USD · per 10 technicians · per year · Standard cloud annual starting package · starting at · billed annually · Cloud Standard paid subscription starting package for 10 technicians
  • $1195 USD · per 10 technicians · per year · Standard on-premises annual starting package · starting at · billed annually · On-premises Standard annual-subscription starting package for 10 technicians
  • Core service desk: Incident management, self-service, knowledge base, SLA management, reporting; Standard Edition.
  • Technical support: 24x5 phone and email support except public holidays; Paid subscription.
IT and non-IT service desks that need core ticketing, automation, self-service, knowledge, SLA management, reporting, and AI without built-in IT asset management.
ServiceDesk Plus ProfessionalServiceDesk Plus Professional subscriptionSupporting pricing evidence
  • $645 USD · per year · Professional cloud annual starting package · starting at · billed annually · Cloud Professional starting package for two technicians and 250 IT assets
  • $495 USD · per year · Professional on-premises annual starting package · starting at · billed annually · On-premises Professional starting package for two technicians and 250 IT assets
  • IT asset management: Asset discovery, lifecycle, software asset management, loans, reports, purchases and contracts; Professional Edition.
  • Technical support: 24x5 phone and email support except public holidays; Paid subscription.
Service desks that need core ITSM plus integrated IT asset discovery, software asset management, asset lifecycle, purchasing, and contracts management.
ServiceDesk Plus EnterpriseServiceDesk Plus Enterprise subscriptionSupporting pricing evidence
  • $1595 USD · per year · Enterprise cloud annual starting package · starting at · billed annually · Cloud Enterprise starting package for two technicians and 250 IT assets
  • $1195 USD · per year · Enterprise on-premises annual starting package · starting at · billed annually · On-premises Enterprise starting package for two technicians and 250 IT assets
  • Complete ITSM scope: IT service desk, ITAM, service catalog, problem, change/release, projects, CMDB; Enterprise Edition.
  • Zia Agents: Included; Enterprise Edition.
  • Technical support: 24x5 phone and email support except public holidays; Paid subscription.
Organizations that need a complete ITSM platform with IT asset management, service catalog, problem, change, release, project management, CMDB, and enterprise service management.

Plan upgrade triggers

Verified plan boundaries that can change the required edition.

ServiceDesk Plus Standard (Free) ServiceDesk Plus Standard

Need more than five technicians in the Standard edition.

Supporting pricing evidence
ServiceDesk Plus Standard ServiceDesk Plus Professional

Need built-in IT asset management, asset discovery, software asset management, purchases, or contracts management.

Supporting pricing evidence
ServiceDesk Plus Professional ServiceDesk Plus Enterprise

Need service catalog, problem, change/release, project management, and CMDB included out of the box instead of separate add-ons.

Supporting pricing evidence
What is included, connected, or sold separately

Product scope

What is included, connected, or sold separately

Material capabilities are separated by their verified relationship to the target product.

Native predictive, generative, and conversational AI capabilities across all editionsIncluded capability

ManageEngine states that multiple native AI capabilities are available across all editions at no additional cost.

Plan: ServiceDesk Plus Standard (Free): Included · ServiceDesk Plus Standard: Included · ServiceDesk Plus Professional: Included · ServiceDesk Plus Enterprise: Included
Official source
Native Microsoft Entra ID SAML SSO and directory integrationNative integration

The current integration catalog lists Entra ID SAML SSO, Entra ID, and user sync.

Microsoft Entra ID
Official source
Native Microsoft Teams service-desk integrationNative integration

Teams is listed as native and marketplace-supported; ManageEngine documents incident and chatbot workflows.

Microsoft Teams
Official source
Native and marketplace Slack service-desk integrationNative integration

Slack is listed as available natively and in the Marketplace.

Slack
Official source
CMDB unavailable in Standard, optional in Professional, and included in EnterprisePlan-dependent capability

The current pricing table marks CMDB NA for Standard, add-on for Professional, and out of the box in Enterprise.

Plan: ServiceDesk Plus Standard (Free): Unavailable · ServiceDesk Plus Standard: Unavailable · ServiceDesk Plus Professional: Optional add-on · ServiceDesk Plus Enterprise: Included
Official source
Change and release management as an add-on below Enterprise and included in EnterprisePlan-dependent capability

Change and release management is separately priced for Standard/Professional and built into Enterprise.

Plan: ServiceDesk Plus Standard (Free): Not verified · ServiceDesk Plus Standard: Optional add-on · ServiceDesk Plus Professional: Optional add-on · ServiceDesk Plus Enterprise: Included
Official source
Integrated IT asset management in Professional and EnterprisePlan-dependent capability

The current editions explicitly position Professional and Enterprise with IT asset management, while Standard is the service-desk-only edition.

Plan: ServiceDesk Plus Standard (Free): Unavailable · ServiceDesk Plus Standard: Unavailable · ServiceDesk Plus Professional: Included · ServiceDesk Plus Enterprise: Included
Official source
Problem management as an add-on below Enterprise and included in EnterprisePlan-dependent capability

Problem Management is a priced add-on for Standard/Professional and an Enterprise core feature.

Plan: ServiceDesk Plus Standard (Free): Not verified · ServiceDesk Plus Standard: Optional add-on · ServiceDesk Plus Professional: Optional add-on · ServiceDesk Plus Enterprise: Included
Official source
Service catalog as an add-on below Enterprise and included in EnterprisePlan-dependent capability

The current add-on table prices Service Catalog for Standard and Professional and marks it out of the box in Enterprise.

Plan: ServiceDesk Plus Standard (Free): Not verified · ServiceDesk Plus Standard: Optional add-on · ServiceDesk Plus Professional: Optional add-on · ServiceDesk Plus Enterprise: Included
Official source
Purpose-built managed-service-provider edition sold as a separate productSeparate product

MSP-specific multi-customer packaging is outside the exact ServiceDesk Plus target.

ServiceDesk Plus MSP
Official source
Jira Service Management integration through Zoho Flow in documented customer deploymentThird-party integration

The core catalog names Jira generally; a first-party customer story documents Atlassian Jira Service Management integrated through Zoho Flow.

Jira Service Management
Official source
Marketplace ServiceNow ticket synchronizationThird-party integration

ServiceNow is listed as Marketplace availability for syncing tickets.

ServiceNow
Official source
How the score is calculated

Scoring method

How the score is calculated

The score uses the category-specific buying dimensions below and their displayed weights.

This page is based on public product information, official sources, structured feature data, and AI assessment. It is not a hands-on lab test unless explicitly stated. Confidence percentages describe our research indicators, not the probability that a claim is true or a measured accuracy rate.

Evidence confidence
88%
AI claim confidence
99%
Required-field evidence status
90%
Evidence freshness
100%
Field traceability
100%
Model agreement
88%
Why this confidence level
  • Evidence confidence uses source level and claim-to-source support; AI claim confidence is shown separately.
  • Required-field evidence status measures whether weighted required claims have evidence links; it does not mean every product behavior was independently verified.
  • 7 of 7 weighted claims have evidence links.
  • 3 A1 documentary official sources and 8 A2 official product sources are linked.
  • 10 independent review sources are retained, including 1 professional sources with an explicit hands-on method.
  • No weighted claim is past the review window.
  • No blocking evidence conflict was identified.
Incident resolution workflow25%
83

Incident management and ticket lifecycle automation are documented in the core service desk, with ticket templates and integrations supporting the workflow; teams should verify that their required assignment and escalation rules fit the configured edition.

Change and problem control20%
75

Enterprise includes problem and change/release management, while these functions can require add-ons in Standard or Professional; buyers should confirm the edition and add-on combination needed for their approval and remediation processes.

Request and service catalog quality20%
80

Self-service is included in the core service desk, while the service catalog is separately priced below Enterprise and included in Enterprise; teams needing guided catalog requests should compare those exact package options.

SLA and escalation automation15%
82

SLA management is included in the core service desk, giving teams a stated basis for service commitments; validate the specific breach, priority, and escalation rules needed for their operations.

ITSM reporting and governance10%
78

Reporting is part of the core service desk and Enterprise adds CMDB and enterprise service management, while the supplied facts do not detail audit trails or the full reporting scope; confirm those controls against the selected deployment and edition.

Knowledge and self-service fit10%
84

The core service desk includes a knowledge base and self-service, and the product also documents Teams and Slack integrations; teams should check how those channels support their own article discovery and request flows.

Public review signals

Ratings and themes reported by public review sites

Capterra: 4.4/5 (234 reviews); G2: 4.2/5 (251 reviews); GetApp: 4.4/5 (234 reviews); GoodFirms: 4.5/5 (4 reviews); PeerSpot: 4/5 (71 reviews); Software Advice: 4.4/5 (234 reviews); SoftwareReviews: 7.2/10 (61 reviews); SourceForge: 5/5 (3 reviews); TrustRadius: 9.2/10 (142 reviews and ratings)

Public review signals updated: Oct 7, 2026

Commonly reported strengths

  • G2 highlights an intuitive interface, flexibility and integration with other ManageEngine products.
  • TrustRadius highlights ticket tracking and integrated asset management.

Commonly reported concerns

  • G2 identifies complex initial setup and a learning curve when using more of the feature set.
Capterra4.4/5
Review count
234 reviews
Source context
Public ratingExact product

History baseline established · Oct 7, 2026
A trend will appear after the next verified snapshot.

View sourceHistory baseline established: Oct 7, 2026
G24.2/5
Review count
251 reviews
Source context
Public ratingExact product

History baseline established · Oct 7, 2026
A trend will appear after the next verified snapshot.

View sourceHistory baseline established: Oct 7, 2026
GetApp4.4/5
Review count
234 reviews
Source context
Public ratingExact product

History baseline established · Oct 7, 2026
A trend will appear after the next verified snapshot.

View sourceHistory baseline established: Oct 7, 2026
PeerSpot4/5
Review count
71 reviews
Source context
Public ratingExact product

History baseline established · Oct 7, 2026
A trend will appear after the next verified snapshot.

View sourceHistory baseline established: Oct 7, 2026
Software Advice4.4/5
Review count
234 reviews
Source context
Public ratingExact product

History baseline established · Oct 7, 2026
A trend will appear after the next verified snapshot.

View sourceHistory baseline established: Oct 7, 2026
SoftwareReviews7.2/10
Review count
61 reviews
Source context
Public ratingExact product

History baseline established · Oct 7, 2026
A trend will appear after the next verified snapshot.

View sourceHistory baseline established: Oct 7, 2026
TrustRadius9.2/10
Reviews and ratings
142 reviews and ratings
Source context
Public ratingExact product

History baseline established · Oct 7, 2026
A trend will appear after the next verified snapshot.

View sourceHistory baseline established: Oct 7, 2026

Limited review signals

These ratings are retained for transparency but are not presented as representative buyer sentiment.

GoodFirms4.5/5

Insufficient sample · 4 reviews

Review count
4 reviews
Source context
Public ratingExact product

History baseline established · Oct 7, 2026
A trend will appear after the next verified snapshot.

View sourceHistory baseline established: Oct 7, 2026
SourceForge5/5

Insufficient sample · 3 reviews

Review count
3 reviews
Source context
Public ratingExact product

History baseline established · Oct 7, 2026
A trend will appear after the next verified snapshot.

View sourceHistory baseline established: Oct 7, 2026

Marketplace app signals

Marketplace app signals

These source-reported ratings describe a specific marketplace listing, integration, mobile app, or add-on. They do not automatically represent the complete software product.

Apple App Store4.4/5
Rating count
217 ratings
Evaluated scope
Mobile app
Storefront
United States
View source
Chrome Web Store5/5
Rating count
8 ratingsVery small sample — do not treat as representative
Evaluated scope
Add-on
View source
Google Play4.2/5
Review count
14k+ reviews
Evaluated scope
Mobile app
Storefront
United Kingdom
View source
Microsoft Marketplace4/5
Rating count
832 ratings
Evaluated scope
Integration
View source

Independent editorial perspectives

TechRadar finds ServiceDesk Plus offers extensive ITIL-oriented service management features for large IT departments.

TechRadar favors its feature coverage and configurable service desk views, while identifying interface and integration trade-offs that buyers should assess.

Professional reviews are shown separately from public user ratings and do not affect the Global Tool Radar score.

Editorial research updated: Oct 7, 2026

TechRadar ProExact product

TechRadar finds ServiceDesk Plus offers extensive ITIL-oriented service management features for large IT departments.

TechRadar favors its feature coverage and configurable service desk views, while identifying interface and integration trade-offs that buyers should assess.

Review basis
hands on
Testing standard
independent hands on
Editorial independence
Verified policy
Source updated
May 21, 2025
Commercial disclosure
affiliate
Review details
  • Incident templates and configurable views support structured service desk work.
  • The reviewers found the newer interface substantially easier to use than the older design.
  • The interface switch did not work in every browser the reviewers tried.
  • Third-party integrations were narrower than the ManageEngine and Zoho ecosystem.
  • Page transitions felt slower than in some other web applications.
View source
Score80
Pricing modelPer-technician pricing
Use caseTicket triage and SLA management, Service catalog and request fulfillment
Company sizeSmall business, Enterprise
Structured tags

ServiceDesk Plus tag profile

Pricing model
  • Per-technician pricing
Company size
  • Small business
  • Enterprise
Business function
  • IT service desk teams
Use case
  • Ticket triage and SLA management
  • Service catalog and request fulfillment
  • Change management workflows
  • Internal knowledge base
Industry
  • Public sector IT
Deployment model
  • Self-hosted deployment
Integration ecosystem
  • Microsoft Entra ID
  • Slack
  • Microsoft Teams
  • ServiceNow
  • Jira Service Management
Compliance requirement
  • ITIL-aligned processes
Key features

ServiceDesk Plus core capabilities

  • Incident management, ticket templates, ticket lifecycle automation, self-service portal, knowledge base, SLA management, and reporting.
  • Professional IT asset discovery, lifecycle management, software asset management, asset loans, purchase management, and contracts management.
  • Enterprise service catalog, problem management, change enablement, release management, project management, and CMDB.
  • Predictive AI, auto-approvals, virtual support agent, GenAI, and reply assist across editions.
  • Cloud and on-premises deployment with migration flexibility.
  • Microsoft Teams, Slack, Microsoft Entra ID, Jira, ServiceNow, and broader ManageEngine ecosystem integrations.
Detailed strengths and purchase cautions
Pros

Why it is worth considering

  • Standard includes incident management, self-service, a knowledge base, SLA management, and reporting, while the free edition supports up to five technicians, giving smaller service desks a documented starting scope.
  • Professional adds IT asset discovery and lifecycle, software asset management, purchases, and contracts, allowing teams to assess service-desk and asset workflows together.
  • Enterprise includes service catalog, problem, change/release, project management, CMDB, and enterprise service management
  • cloud and on-premises options provide a choice of deployment model.
Cons

What to confirm before buying

  • Service catalog, problem, project, and change/release capabilities can be separately priced add-ons in Standard or Professional, while the supplied Enterprise plan facts list those capabilities as included
  • buyers should map the required workflows to the exact edition and add-ons.
  • Professional and Enterprise pricing depends on both technician count and managed IT assets, so the starting package may not represent the cost of a larger deployment.
  • The supplied annual starting prices differ between cloud and on-premises, and the captured monthly numeric amounts are unavailable
AI buying perspectives

AI assessment

AI buying perspectives

The assessments below use the same buying criteria. Review their scores, confidence, fit, cautions, and conclusions alongside the sources.

AI assessment updated: Oct 31, 2026

Score comparisonGPTRange
Incident resolution workflow830
Change and problem control750
Request and service catalog quality800
SLA and escalation automation820
Knowledge and self-service fit840
ITSM reporting and governance780
GPTAI-assisted buyer perspective80

ServiceDesk Plus fits IT teams that want incident, knowledge, SLA, self-service, and reporting capabilities with a permanent free Standard edition and cloud or on-premises deployment. Service catalog, problem, change, release, project, CMDB, and enterprise service-management scope varies by edition or may be an add-on, so confirm the exact deployment and package before comparing costs.

Review confidence
88/100
Model details
Strengths
  • Standard includes incident management, self-service, a knowledge base, SLA management, and reporting, while the free edition supports up to five technicians, giving smaller service desks a documented starting scope.
  • Professional adds IT asset discovery and lifecycle, software asset management, purchases, and contracts, allowing teams to assess service-desk and asset workflows together.
  • Enterprise includes service catalog, problem, change/release, project management, CMDB, and enterprise service management
  • cloud and on-premises options provide a choice of deployment model.
Cautions
  • Service catalog, problem, project, and change/release capabilities can be separately priced add-ons in Standard or Professional, while the supplied Enterprise plan facts list those capabilities as included
  • buyers should map the required workflows to the exact edition and add-ons.
  • Professional and Enterprise pricing depends on both technician count and managed IT assets, so the starting package may not represent the cost of a larger deployment.
  • The supplied annual starting prices differ between cloud and on-premises, and the captured monthly numeric amounts are unavailable

Research transparency

How this page was researched

A compact record of the evidence used, what was not tested, and which conclusions still need verification.

Official sources
11
Broad product review sources
9
Marketplace and app-store sources
4
Editorial sources
1
Latest evidence check
Oct 7, 2026
Research basis

Global Tool Radar generated this assessment from structured facts linked to public sources. No Global Tool Radar hands-on test is recorded in this page's research data. Any external hands-on assessment is identified separately and does not affect the Global Tool Radar score.

Conflict handling

Unresolved evidence is disclosed on the page; affected deterministic calculations and price schema are withheld when the conflict is blocking.

View research methodology
Verified findingsA fully functional 30-day free trial is available for both cloud and on-premises deployments.
  • ServiceDesk Plus uses technician-based pricing for Standard and technician-plus-IT-asset pricing for Professional and Enterprise. The current pricing page supports both cloud and on-premises subscriptions, monthly or yearly billing choices, and a permanent free Standard state up to five technicians. The deterministic offers returned here use the current annual starting packages explicitly stated on the official page; alternate monthly numeric amounts were not captured.
  • Incident management, ticket templates, ticket lifecycle automation, self-service portal, knowledge base, SLA management, and reporting. Professional IT asset discovery, lifecycle management, software asset management, asset loans, purchase management, and contracts management. Enterprise service catalog, problem management, change enablement, release management, project management, and CMDB. Predictive AI, auto-approvals, virtual support agent, GenAI, and reply assist across editions. Cloud and on-premises deployment with migration flexibility. Microsoft Teams, Slack, Microsoft Entra ID, Jira, ServiceNow, and broader ManageEngine ecosystem integrations. Enterprise service management with multiple service-desk instances for departments such as HR, facilities, and finance. 30-day cloud and on-premises trial plus a permanent free Standard edition for up to five technicians.
  • The permanent free Standard edition supports up to five technicians. Current paid annual starting packages are: Cloud Standard USD 1,545/year for 10 technicians, Professional USD 645/year for two technicians and 250 assets, Enterprise USD 1,595/year for two technicians and 250 assets; on-premises annual starting packages are USD 1,195, USD 495, and USD 1,195 respectively.
  • Paid customers receive technical support as part of the subscription. Free Standard users can optionally buy annual maintenance service at USD 35 per technician per year. Current add-on pricing shown on the pricing page includes Service Catalog, Problem Management, and Project Management at USD 1,195/year and Change/Release Management at USD 2,395/year for Standard/Professional; CMDB is USD 1,195/year for Professional and is included out of the box in Enterprise. The page allows monthly or yearly subscription billing and says yearly subscriptions receive a discount, but this run did not capture deterministic monthly plan amounts. Billing cadence does not establish a minimum contract commitment.
Verification notes and unresolved itemsThe supplied facts do not detail incident escalation behavior, catalog form customization, reporting outputs, or audit-trail scope. Monthly numeric pricing was not captured, and no hands-on test or independent user feedback is represented.
  • The exact target is ManageEngine ServiceDesk Plus, not ServiceDesk Plus MSP.
  • Current official product and pricing pages present Standard, Professional, and Enterprise as the main exact-target editions.
  • The pricing page also establishes a permanent free Standard state up to five technicians
  • this is returned separately as a permanent_free_plan so its zero-price commercial state is not mixed with paid Standard.
Sources checked

Sources checked

ServiceDesk Plus source links

Customized ITSM platform for marketing agency - ServiceDesk Plus customer storyManageEngineLevel A2Linked to 1 scored claimChecked Oct 3, 2026
ManageEngine ServiceDesk Plus MSP StoreManageEngineLevel A1Linked to 1 scored claimChecked Oct 3, 2026
ServiceDesk Plus focuses on the GDPRManageEngineLevel A2Linked to 0 scored claimsChecked Oct 3, 2026
ServiceDesk Plus for Government / Public SectorManageEngineLevel A2Linked to 0 scored claimsChecked Oct 3, 2026
AI-powered service desk software for small businesses & SMBsManageEngineLevel A2Linked to 0 scored claimsChecked Oct 3, 2026
Microsoft Teams help desk integration - ServiceDesk PlusManageEngineLevel A2Linked to 1 scored claimChecked Oct 3, 2026
Smarter ITSM integrations - ManageEngine ServiceDesk PlusManageEngineLevel A2Linked to 1 scored claimChecked Oct 3, 2026
ITIL-ready service desk software - ServiceDesk PlusManageEngineLevel A2Linked to 0 scored claimsChecked Oct 3, 2026

FAQ

ServiceDesk Plus FAQ

What are the current main ServiceDesk Plus editions?

Standard, Professional, and Enterprise. A permanent free Standard state is available for up to five technicians.

What are the current annual cloud starting prices?

Standard starts at USD 1,545/year for 10 technicians, Professional at USD 645/year for two technicians and 250 assets, and Enterprise at USD 1,595/year for two technicians and 250 assets.

What are the current annual on-premises starting prices?

Standard starts at USD 1,195/year for 10 technicians, Professional at USD 495/year for two technicians and 250 assets, and Enterprise at USD 1,195/year for two technicians and 250 assets.

How long is the free trial?

30 days for both cloud and on-premises deployments.

Can ServiceDesk Plus be self-hosted?

Yes. ServiceDesk Plus is available on-premises, and ManageEngine also states that a perpetual-license route is available.

Is ServiceDesk Plus ITIL aligned?

Yes. ManageEngine states that ServiceDesk Plus is PeopleCert-certified as ITIL-aligned for 14 practices.

Does ServiceDesk Plus integrate with Microsoft Teams, Slack, Entra ID, and ServiceNow?

Yes. Teams, Slack, and Microsoft Entra ID are listed as native integrations; ServiceNow is available through the Marketplace.

Is ServiceDesk Plus MSP the same product?

No. ManageEngine sells ServiceDesk Plus MSP as a separate product built specifically for managed service providers.

Popular comparisons

Common ServiceDesk Plus comparisons

Only high-scoring and nearby tools from the same subcategory are shown, avoiding comparisons between unrelated use cases.

VS #1
ServiceDesk PlusvsInvGate Service Management
80Gap 585

Per-technician pricing / Mid-market / Enterprise / Ticket triage and SLA management

VS #2
ServiceDesk PlusvsFreshservice
80Gap 278

Per-technician pricing / Enterprise / Small business / Ticket triage and SLA management

VS #3
ServiceDesk PlusvsSysAid
80Gap 181

Per-technician pricing / Enterprise / Mid-market / Ticket triage and SLA management