Global Tool Radar

IT Management / IT Service Management (ITSM) Software

InvGate Service Management Review, Pricing, Pros & Cons

InvGate Service Management is InvGate's ITSM and ESM product for internal service requests, ticketing, approvals, knowledge, self-service, analytics, no-code workflows, and service process governance.

Research by Global Tool Radar Research SystemEvidence checked: Oct 7, 2026AI-assisted · No Global Tool Radar hands-on testView research methodology
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Buying snapshot

Quick buying snapshot

A compact view of who this tool fits, what it costs, and what to confirm before choosing it.

Best for
  • A mid-market or enterprise service organization wants ITIL-aligned ITSM with no-code administration and embedded AI: InvGate directly positions the product for mid-market and enterprise organizations and combines ITIL-certified processes, no-code workflows, and embedded AI.
  • The service desk needs ticketing, knowledge, self-service, SLA, approvals, automation, and multi-department support from the entry tier: The current pricing comparison includes these capabilities in Starter and higher plans.
More buying conditions
  • The organization needs advanced workflow automation and conversational support in Microsoft Teams or Slack: Pro and Enterprise include Workflow Builder and Virtual Service Agent; current product evidence supports VSA channels in Teams and Slack.
  • The organization needs an on-premises deployment option for regulatory or infrastructure reasons: The current pricing comparison makes on-premise deployment available in Enterprise while excluding it from Starter and Pro.
  • The organization uses Microsoft Entra ID or Jira Service Management: InvGate provides current Entra ID integration and an official Jira integration that explicitly supports Jira Service Management.
  • An MSP or public-sector IT organization wants governed workflows without heavy custom development: Current InvGate materials describe Service Management use for MSP client delivery and government operations, including public-sector deployment requirements.
Not for
  • The buyer requires on-premise deployment but must remain on Starter or Pro: The current plan comparison explicitly marks on-premise deployment as unavailable in Starter and Pro and available only in Enterprise.
Pricing
  • InvGate Service Management currently uses a three-edition annual price structure. Starter is a fixed five-agent base package, Pro is priced per licensed agent for 5-50 agents, and Enterprise has a public annual starting amount but requires a custom quote. The vendor explicitly labels displayed prices as MSRP for the base subscription and says final pricing depends on organizational needs and customization.
  • Starter · $1499 USD · per 5-agent package · per year · Starter US MSRP base-package state · reference · Current Starter base subscription package shown for 5 agents
Free or trial access
  • InvGate Service Management currently offers a 30-day free trial with no credit card required; the trial is temporary evaluation access and is not a pricing plan.

Product scope

Product functionality and purchase scope

InvGate Service Management is InvGate's ITSM and ESM platform for ticketing, incident/request/problem/change processes, knowledge, self-service, SLAs, approvals, analytics, multi-department service delivery, no-code workflows, embedded AI, and integrations.

Product checked: Oct 3, 2026

Functionality reviewed
  • InvGate Service Management Starter
  • InvGate Service Management Pro
  • InvGate Service Management Enterprise
  • Cloud/SaaS InvGate Service Management
  • Enterprise on-premise deployment where available
  • Core AI Hub capabilities embedded in Service Management
Non-target functionality excluded from scoring
  • InvGate Asset Management as a separate standalone product, even where natively integrated
  • Temporary 30-day trial access as a pricing plan
  • Paid Enterprise infrastructure and continuity add-ons as separate plans
  • Standalone third-party services such as Zapier
  • Future or research-preview capabilities not yet generally available

Pricing plans

InvGate Service Management pricing table

Pricing checked: Oct 3, 2026

Official factConfidence 100%1 linked source

Starter is displayed at USD 1,499/year fixed price for five agents. Pro is displayed at USD 500/agent/year, starting at USD 2,500/year, for 5-50 agents. Enterprise is custom and starts at USD 12,000/year for any number of agents. Displayed base prices are MSRP and final pricing may vary with needs and customization. End-users and approvers are unlimited and free. The current page does not establish invoice timing, minimum contract commitment, renewal duration, or deterministic amounts for Enterprise paid add-ons such as selected data-warehouse, dedicated-server, redundant-VPN, hot-standby, and backup options.

Official pricing page
Pricing cautions
  • Published Starter and Pro amounts are vendor MSRP rather than guaranteed final contract prices: The current pricing page explicitly labels listed amounts as MSRP for the base subscription and says final pricing depends on enterprise needs and customization.
  • Enterprise is quote-based despite a public USD 12,000/year starting amount: The Enterprise card is labeled Custom, shows “Starts at $12,000/year,” and requires a quote; the public number is therefore a lower-bound reference, not a deterministic final quote.
  • Annual rate denomination does not establish invoice timing or a minimum contract term: The page states amounts per year but does not explicitly state whether payment is invoiced annually, upfront, or subject to a one-year minimum commitment.
  • Some advanced Enterprise infrastructure and continuity capabilities can add extra cost: The current comparison explicitly marks selected data-warehouse, dedicated-server, redundant-VPN, hot-standby, backup and related capabilities as paid add-ons.
PlanPriceKey differencesBest for
StarterCurrent InvGate Service Management Starter edition
  • $1499 USD · per 5-agent package · per year · Starter US MSRP base-package state · reference · Current Starter base subscription package shown for 5 agents
  • the official page labels displayed prices as MSRP and says final pricing depends on organizational needs and customization.
  • Licensed agents in package: 5 agents; Starter base package.
  • End-users and approvers: Unlimited and free of charge; Starter.
  • Core service management: Ticket management, knowledge, self-service, reports, SLAs, multi-department support, approvals, automation; Starter.
  • AI Hub: 20+ AI capabilities and Knowledge Discovery; Starter.
  • Workflow builder: Not included.
  • Microsoft Teams integration: Not included.
  • Change Management: Not included.
Small service-desk teams that need core ticketing, knowledge, self-service, SLAs, automation, multi-department support, SSO, Entra ID sync, and embedded AI without advanced workflows or conversational service-agent channels.
ProCurrent InvGate Service Management Pro edition
  • $500 USD · per agent · per year · Pro US MSRP per-agent annual state · reference · minimum 5 agents · Current Pro base subscription for 5-50 agents
  • the official page shows $500 per agent/year and a $2,500/year starting total, while also labeling displayed prices as MSRP.
  • Agent range: 5-50 agents; Pro.
  • No-code workflow builder: Included; Pro.
  • Virtual Service Agent: Included; Pro.
  • Microsoft Teams and WhatsApp: Included; Pro.
  • Change and Release Management: Included; Pro.
  • 24/7 critical incident response: Included; Pro.
  • Staging / QA system instance: Available at additional cost; Pro.
Mid-market service-management teams that need no-code workflow design, Virtual Service Agent, Microsoft Teams/WhatsApp channels, API access, change/release management, stronger support, and onboarding.
EnterpriseCurrent InvGate Service Management Enterprise edition
  • $12000 USD · per year · Enterprise US starting-price quote state · starting at · Current Enterprise custom configuration
  • any number of agents
  • final commercial terms require a quote.
  • Agent scope: Any number of agents; Enterprise.
  • On-premise deployment: Available; Enterprise.
  • Multiple SAML support: Included; Enterprise.
  • Analytics API (OLAP): Included; Enterprise.
  • Staging / QA system instance: Included; Enterprise.
  • 24/7 critical incident response: 15-minute response SLA; Enterprise.
  • Advanced hosting and continuity options: Dedicated servers, redundant VPN, hot standby, custom backup schedule/retention and selected data-warehouse options are available, some at additional cost; Enterprise.
Large, regulated, or complex organizations that need enterprise controls such as optional on-premises hosting, multiple SAML providers, analytics API, dedicated-environment options, data-residency controls, VPN connectivity, and stronger support/governance.

Plan upgrade triggers

Verified plan boundaries that can change the required edition.

Starter Pro

Need no-code Workflow Builder, Virtual Service Agent, Microsoft Teams/WhatsApp, API access, Change/Release Management, onboarding/training, or enhanced support.

Supporting pricing evidence
Pro Enterprise

Need on-premise deployment, multiple SAML providers, OLAP analytics API, included staging, advanced access controls, dedicated/data-residency options, VPN controls, or broader enterprise continuity features.

Supporting pricing evidence
License calculator

License cost scenarios

Adjust the license quantity to compare public recurring rates across the available plans.

PlanPriceMonthly equivalent12-month license-rate estimate
StarterStarter US MSRP base-package state · reference$1,499.00 USD / 5-agent package / year$624.58 USD$7,495.00 USD

License-rate calculation only. It excludes implementation, migration, training, support, taxes, add-ons, usage charges, and negotiated discounts unless they are explicitly included in the displayed public rate.

What is included, connected, or sold separately

Product scope

What is included, connected, or sold separately

Material capabilities are separated by their verified relationship to the target product.

Microsoft Entra ID identity sync and authentication across all current plansNative integration

The current pricing matrix marks Entra ID included in all three plans.

Plan: Starter: Included · Pro: Included · Enterprise: IncludedMicrosoft Entra ID
Official source
Native Jira integration compatible with Jira Service Management for linked-issue visibilityNative integration

The official article states compatibility with Jira Service Management; plan-specific entitlement is not established.

Jira Service Management
Official source
Native Microsoft Teams service-desk integration from Pro upwardNative integration

The current pricing matrix and integration page establish both plan availability and service-desk workflows.

Plan: Starter: Unavailable · Pro: Included · Enterprise: IncludedMicrosoft Teams
Official source
Native Slack Virtual Service Agent support tied to the VSA capabilityNative integration

Current 2026 product evidence says the VSA is natively available in Slack. Plan state follows the current VSA entitlement: unavailable in Starter, included in Pro and Enterprise.

Plan: Starter: Unavailable · Pro: Included · Enterprise: IncludedSlack
Official source
Native integration with the separate InvGate Asset Management productNative integration

The pricing matrix marks the InvGate Asset Management integration as included in all current Service Management plans; Asset Management itself remains a separate product.

Plan: Starter: Included · Pro: Included · Enterprise: IncludedInvGate Asset Management
Official source
Change and Release Management from Pro upwardPlan-dependent capability

Current ITIL-alignment rows show Change and Release Management excluded in Starter and included in Pro/Enterprise.

Plan: Starter: Unavailable · Pro: Included · Enterprise: Included
Official source
No-code Workflow Builder from Pro upwardPlan-dependent capability

The current plan comparison directly establishes the three-plan state.

Plan: Starter: Unavailable · Pro: Included · Enterprise: Included
Official source
On-premise deployment unavailable in Starter/Pro and available in Enterprise, with price inclusion not explicitly establishedPlan-dependent capability

The table says Enterprise on-premise is “Available,” not explicitly “Included” or “Paid add-on,” so Enterprise price inclusion is not overstated.

Plan: Starter: Unavailable · Pro: Unavailable · Enterprise: Not verified
Official source
Staging/QA unavailable in Starter, paid add-on in Pro, included in EnterprisePlan-dependent capability

The current comparison explicitly states these three commercial states.

Plan: Starter: Unavailable · Pro: Optional add-on · Enterprise: Included
Official source
Virtual Service Agent from Pro upwardPlan-dependent capability

Starter excludes the VSA; Pro and Enterprise include it.

Plan: Starter: Unavailable · Pro: Included · Enterprise: Included
Official source
How the score is calculated

Scoring method

How the score is calculated

The score uses the category-specific buying dimensions below and their displayed weights.

This page is based on public product information, official sources, structured feature data, and AI assessment. It is not a hands-on lab test unless explicitly stated. Confidence percentages describe our research indicators, not the probability that a claim is true or a measured accuracy rate.

Evidence confidence
85%
AI claim confidence
100%
Required-field evidence status
100%
Evidence freshness
100%
Field traceability
100%
Model agreement
92%
Why this confidence level
  • Evidence confidence uses source level and claim-to-source support; AI claim confidence is shown separately.
  • Required-field evidence status measures whether weighted required claims have evidence links; it does not mean every product behavior was independently verified.
  • 8 of 8 weighted claims have evidence links.
  • 2 A1 documentary official sources and 9 A2 official product sources are linked.
  • 8 independent review sources are retained, including 0 professional sources with an explicit hands-on method.
  • No weighted claim is past the review window.
  • No blocking evidence conflict was identified.
Incident resolution workflow25%
86

Ticket and incident management are core capabilities, complemented by AI-assisted triage, suggested resolutions, and related-ticket recommendations; buyers should validate how the configured queues and routing fit their escalation practices.

Change and problem control20%
82

Problem management is part of the service-management product and change management is explicitly excluded from Starter but included from Pro; buyers needing change and release controls should choose a qualifying edition and confirm their approval design.

Request and service catalog quality20%
86

Starter includes service requests, approvals, and self-service, while the Virtual Service Agent and Microsoft Teams and WhatsApp channels are available from Pro upward; select the edition that matches the intended intake channels.

SLA and escalation automation15%
84

SLAs and automation are included in Starter's core service management, while 24/7 critical incident response is a separate Pro commercial condition and Enterprise specifies a 15-minute response SLA; confirm which product controls and support terms apply to the contract.

ITSM reporting and governance10%
84

Reports and multi-department support are included in Starter, while Enterprise adds an analytics API, multiple SAML support, and a staging instance; confirm the required governance and reporting scope and the cost of optional infrastructure.

Knowledge and self-service fit10%
86

Knowledge, self-service, AI Hub, and Knowledge Discovery are included in Starter, with a Virtual Service Agent from Pro upward; buyers should match their preferred guided support channel to the appropriate edition.

Public review signals

Ratings and themes reported by public review sites

Capterra: 4.6/5 (108 reviews); G2: 4.6/5 (20 reviews); Gartner Peer Insights: 4.9/5 (443 ratings); GetApp: 4.6/5 (108 reviews); Software Advice: 4.6/5 (108 reviews); SoftwareReviews: 9.2/10 (73 reviews); SourceForge: 5/5 (2 reviews and ratings); TrustRadius: 6.6/10 (10 reviews and ratings)

Public review signals updated: Oct 7, 2026

Commonly reported strengths

  • GetApp's aggregate review insights describe responsive support and an interface that is approachable for administrators and end users.
  • TrustRadius's Community insights describe convenient support across departments, ticket automation and configurable reporting.

Commonly reported concerns

  • GetApp's aggregate review insights mention reporting complexity, limited ticketing flexibility and documentation that could be improved.
Capterra4.6/5
Review count
108 reviews
Source context
Public ratingExact product

History baseline established · Oct 7, 2026
A trend will appear after the next verified snapshot.

View sourceHistory baseline established: Oct 7, 2026
G24.6/5
Review count
20 reviews
Source context
Public ratingExact product

History baseline established · Oct 7, 2026
A trend will appear after the next verified snapshot.

View sourceHistory baseline established: Oct 7, 2026
Gartner Peer Insights4.9/5
Rating count
443 ratings
Source context
Public ratingExact product

History baseline established · Oct 7, 2026
A trend will appear after the next verified snapshot.

View sourceHistory baseline established: Oct 7, 2026
GetApp4.6/5
Review count
108 reviews
Source context
Public ratingExact product

History baseline established · Oct 7, 2026
A trend will appear after the next verified snapshot.

View sourceHistory baseline established: Oct 7, 2026
Software Advice4.6/5
Review count
108 reviews
Source context
Public ratingExact product

History baseline established · Oct 7, 2026
A trend will appear after the next verified snapshot.

View sourceHistory baseline established: Oct 7, 2026
SoftwareReviews9.2/10
Review count
73 reviews
Source context
Public ratingExact product

History baseline established · Oct 7, 2026
A trend will appear after the next verified snapshot.

View sourceHistory baseline established: Oct 7, 2026
TrustRadius6.6/10
Reviews and ratings
10 reviews and ratings
Source context
Public ratingDocumented product successor

History baseline established · Oct 7, 2026
A trend will appear after the next verified snapshot.

View sourceHistory baseline established: Oct 7, 2026

Limited review signals

These ratings are retained for transparency but are not presented as representative buyer sentiment.

SourceForge5/5

Insufficient sample · 2 reviews and ratings

Reviews and ratings
2 reviews and ratings
Source context
Public ratingExact product

History baseline established · Oct 7, 2026
A trend will appear after the next verified snapshot.

View sourceHistory baseline established: Oct 7, 2026

Marketplace app signals

Marketplace app signals

These source-reported ratings describe a specific marketplace listing, integration, mobile app, or add-on. They do not automatically represent the complete software product.

Apple App Store4.2/5
Rating count
5 ratingsVery small sample — do not treat as representative
Evaluated scope
Mobile app
Storefront
United States
View source
Microsoft Marketplace4.4/5
Rating count
7 ratingsVery small sample — do not treat as representative
Evaluated scope
Integration
View source
Score85
Pricing modelPer-technician pricing
Use caseTicket triage and SLA management, Service catalog and request fulfillment
Company sizeMid-market, Enterprise
Structured tags

InvGate Service Management tag profile

Pricing model
  • Per-technician pricing
Company size
  • Mid-market
  • Enterprise
Business function
  • IT service desk teams
Use case
  • Ticket triage and SLA management
  • Service catalog and request fulfillment
  • Change management workflows
  • Internal knowledge base
Industry
  • Public sector IT
  • Managed service providers
Deployment model
  • Self-hosted deployment
Integration ecosystem
  • Microsoft Entra ID
  • Slack
  • Microsoft Teams
  • Jira Service Management
Compliance requirement
  • ITIL-aligned processes
Key features

InvGate Service Management core capabilities

  • Ticket, incident, problem, service-request and service-level management.
  • Knowledge base, self-service portal, approvals, automation, analytics, and multi-department ESM.
  • 20+ AI capabilities and Knowledge Discovery across current plans.
  • No-code Workflow Builder and Virtual Service Agent from Pro upward.
  • Microsoft Teams and WhatsApp from Pro upward
  • current VSA support also extends to Slack.
Detailed strengths and purchase cautions
Pros

Why it is worth considering

  • Starter includes ticket management, knowledge, self-service, reports, SLAs, approvals, automation, and multi-department support, giving smaller teams a defined core service-management package.
  • Pro adds a no-code workflow builder, Virtual Service Agent, Microsoft Teams and WhatsApp, and change and release management for teams that need these named functions.
  • AI Hub and Knowledge Discovery are included in Starter, while the product also supports AI-assisted triage, suggested resolutions, and knowledge recommendations.
  • Enterprise offers any number of agents and adds multiple SAML support, an analytics API, a staging instance, and an optional on-premises deployment path.
Cons

What to confirm before buying

  • Displayed prices are MSRP base-subscription references and final pricing may vary with organizational needs and customization
  • Enterprise still requires a quote despite its public starting amount.
  • Starter explicitly excludes workflow building, Microsoft Teams integration, and change management, so buyers needing any of those functions should assess Pro or Enterprise scope.
  • Selected Enterprise hosting, continuity, and data-warehouse options can add cost, and the supplied facts do not establish their amounts.
AI buying perspectives

AI assessment

AI buying perspectives

The assessments below use the same buying criteria. Review their scores, confidence, fit, cautions, and conclusions alongside the sources.

AI assessment updated: Oct 31, 2026

Score comparisonGPTRange
Incident resolution workflow860
Change and problem control820
Request and service catalog quality860
SLA and escalation automation840
Knowledge and self-service fit860
ITSM reporting and governance840
GPTAI-assisted buyer perspective85

InvGate Service Management combines ticketing, knowledge, self-service, reports, SLAs, approvals, automation, and AI capabilities in Starter, with change management, a workflow builder, conversational service channels, and additional enterprise controls in higher editions. It suits service desks that can map their requirements to the edition boundaries; confirm the MSRP quote, agent scope, billing and commitment terms, and any add-on costs before purchase.

Review confidence
92/100
Model details
Strengths
  • Starter includes ticket management, knowledge, self-service, reports, SLAs, approvals, automation, and multi-department support, giving smaller teams a defined core service-management package.
  • Pro adds a no-code workflow builder, Virtual Service Agent, Microsoft Teams and WhatsApp, and change and release management for teams that need these named functions.
  • AI Hub and Knowledge Discovery are included in Starter, while the product also supports AI-assisted triage, suggested resolutions, and knowledge recommendations.
  • Enterprise offers any number of agents and adds multiple SAML support, an analytics API, a staging instance, and an optional on-premises deployment path.
Cautions
  • Displayed prices are MSRP base-subscription references and final pricing may vary with organizational needs and customization
  • Enterprise still requires a quote despite its public starting amount.
  • Starter explicitly excludes workflow building, Microsoft Teams integration, and change management, so buyers needing any of those functions should assess Pro or Enterprise scope.
  • Selected Enterprise hosting, continuity, and data-warehouse options can add cost, and the supplied facts do not establish their amounts.

Research transparency

How this page was researched

A compact record of the evidence used, what was not tested, and which conclusions still need verification.

Official sources
11
Broad product review sources
8
Marketplace and app-store sources
2
Editorial sources
0
Latest evidence check
Oct 7, 2026
Research basis

Global Tool Radar generated this assessment from structured facts linked to public sources. No Global Tool Radar hands-on test is recorded in this page's research data. Any external hands-on assessment is identified separately and does not affect the Global Tool Radar score.

Conflict handling

Unresolved evidence is disclosed on the page; affected deterministic calculations and price schema are withheld when the conflict is blocking.

View research methodology
Verified findingsInvGate Service Management currently offers a 30-day free trial with no credit card required; the trial is temporary evaluation access and is not a pricing plan.
  • InvGate Service Management currently uses a three-edition annual price structure. Starter is a fixed five-agent base package, Pro is priced per licensed agent for 5-50 agents, and Enterprise has a public annual starting amount but requires a custom quote. The vendor explicitly labels displayed prices as MSRP for the base subscription and says final pricing depends on organizational needs and customization.
  • The current US pricing route displays Starter at USD 1,499 per year as a fixed five-agent base package. Because the page labels displayed amounts as MSRP, the structured Starter offer is treated as a reference amount rather than guaranteed final contract pricing.
  • Starter is displayed at USD 1,499/year fixed price for five agents. Pro is displayed at USD 500/agent/year, starting at USD 2,500/year, for 5-50 agents. Enterprise is custom and starts at USD 12,000/year for any number of agents. Displayed base prices are MSRP and final pricing may vary with needs and customization. End-users and approvers are unlimited and free. The current page does not establish invoice timing, minimum contract commitment, renewal duration, or deterministic amounts for Enterprise paid add-ons such as selected data-warehouse, dedicated-server, redundant-VPN, hot-standby, and backup options.
  • Ticket, incident, problem, service-request and service-level management. Knowledge base, self-service portal, approvals, automation, analytics, and multi-department ESM. 20+ AI capabilities and Knowledge Discovery across current plans. No-code Workflow Builder and Virtual Service Agent from Pro upward. Microsoft Teams and WhatsApp from Pro upward; current VSA support also extends to Slack. Microsoft Entra ID sync and SSO across current plans. Jira and Jira Service Management integration. Enterprise on-premise deployment, multiple SAML, OLAP analytics API, staging, and advanced infrastructure controls. Native integration with InvGate Asset Management.
Verification notes and unresolved itemsThe supplied facts do not establish invoice timing, minimum contract commitment, renewal duration, or a deterministic implementation amount. The displayed MSRP may differ from final configured pricing, and amounts for several optional Enterprise infrastructure capabilities are not stated.
  • The exact target is current InvGate Service Management.
  • The current pricing page presents Starter, Pro, and Enterprise as exact-target editions.
  • Starter is a USD 1,499/year fixed five-agent base package
  • Pro is USD 500/agent/year with a USD 2,500/year starting total and a 5-50 agent range
Sources checked

Sources checked

InvGate Service Management source links

InvGate’s Privacy PolicyInvGateLevel A1Linked to 0 scored claimsChecked Oct 3, 2026
ITSM for Government: Tools For Audit-Ready Service OperationsInvGateLevel A2Linked to 0 scored claimsChecked Oct 3, 2026
Best Help Desk Software For MSPs: 5 Tools to ConsiderInvGateLevel A2Linked to 0 scored claimsChecked Oct 3, 2026
InvGate Service Management Slack Integration: IT Support Inside SlackInvGateLevel A2Linked to 1 scored claimChecked Oct 3, 2026
InvGate Service Management And Jira IntegrationInvGateLevel A2Linked to 1 scored claimChecked Oct 3, 2026
Microsoft Entra ID Integration with Service Management SoftwareInvGateLevel A2Linked to 1 scored claimChecked Oct 3, 2026
Microsoft Teams integration with Service Management SoftwareInvGateLevel A2Linked to 1 scored claimChecked Oct 3, 2026
ITIL-Certified Service Management Software | InvGateInvGateLevel A2Linked to 0 scored claimsChecked Oct 3, 2026

FAQ

InvGate Service Management FAQ

What are the current InvGate Service Management plans?

Starter, Pro, and Enterprise.

What are the current public prices?

Starter is displayed at USD 1,499/year fixed price for five agents; Pro at USD 500/agent/year starting at USD 2,500/year for 5-50 agents; Enterprise is custom and starts at USD 12,000/year.

Does InvGate offer a free trial?

Yes. InvGate currently offers a 30-day free trial with no credit card required.

Are end-users and approvers charged?

No. InvGate states that end-users and approvers are unlimited and free of charge.

Which plan includes Microsoft Teams and the Virtual Service Agent?

Pro and Enterprise include Microsoft Teams and the Virtual Service Agent; Starter does not.

Can InvGate Service Management be self-hosted?

Yes, but the current pricing comparison makes on-premise deployment available only with Enterprise.

Is InvGate ITIL aligned?

Yes. InvGate states that Service Management is a PeopleCert Accredited ITIL Tool Vendor across 15 ITIL 4 practices.

Does InvGate integrate with Jira Service Management?

Yes. InvGate's official Jira integration article explicitly states compatibility with Jira Service Management.

Popular comparisons

Common InvGate Service Management comparisons

Only high-scoring and nearby tools from the same subcategory are shown, avoiding comparisons between unrelated use cases.

VS #1
InvGate Service ManagementvsSysAid
85Gap 481

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InvGate Service ManagementvsTOPdesk
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VS #3
InvGate Service ManagementvsTeamDynamix IT Service Management
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