Global Tool Radar

IT Management / IT Service Management (ITSM) Software

SysAid Review, Pricing, Pros & Cons

SysAid is an ITSM platform for internal IT service delivery with incident and request management, problem and change processes, asset management, service workflows, analytics, and AI-assisted support.

Research by Global Tool Radar Research SystemEvidence checked: Oct 7, 2026AI-assisted · No Global Tool Radar hands-on testView research methodology
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Buying snapshot

Quick buying snapshot

A compact view of who this tool fits, what it costs, and what to confirm before choosing it.

Best for
  • An IT service desk needs a complete ITIL-aligned incident, request, problem, change, knowledge, and SLA platform: The current Professional and Enterprise plans include the core service-desk process set, and SysAid is currently PeopleCert-accredited as an ITIL 4 tool.
  • The organization wants ITSM and asset/CMDB functionality in the same product: Both current plans include managed assets, inventory/network discovery, asset monitoring, and CMDB capabilities.
More buying conditions
  • The organization wants a public per-agent entry price but enterprise-grade ITSM capabilities: Professional is currently displayed at USD 89 per agent/month and includes AI, core ITSM, asset management, SLA, dashboards, and 100K Workato credits.
  • The organization needs cloud or self-hosted deployment choice: SysAid currently documents both SysAid Cloud and SysAid On-Premises deployment.
  • The organization relies on Microsoft Teams, Slack, Microsoft Entra ID, Jira Service Management, or ServiceNow: SysAid maintains current integration routes for all of these systems, using direct apps for Teams/Entra and Workato-backed integration where documented.
  • Government or public-sector teams need ITSM with auditable workflows and AI guardrails: SysAid has a current government solution describing request, incident, change, asset, permissions, traceability, and configurable AI guardrails.
Not for
  • A self-hosted SysAid deployment must provide the current Microsoft Teams integration: SysAid states that SysAid for Microsoft Teams is available for Cloud deployments with any SysAid edition and is not supported on SysAid On-Premises.
Pricing
  • The current SysAid pricing page has two exact-target plans. Professional has a public per-agent monthly rate. Enterprise is custom-priced and starts at 20 agents. The page states that overall subscription cost can also depend on package, number of users, and managed assets.
  • Professional · $89 USD · per agent · per month · Professional US per-agent monthly rate state · Current SysAid Professional plan on the reviewed US pricing route
Free or trial access
  • SysAid offers a free trial with access to all SysAid features, no credit card details, and no prior commitment required. The reviewed current pricing page does not state the trial duration.

Product scope

Product functionality and purchase scope

SysAid is an AI-first IT service management platform for internal IT service delivery, combining incident, request, problem, change, knowledge, SLA, asset/CMDB, reporting, self-service, automation, and integrations. The current exact-product pricing ladder contains Professional and Enterprise.

Product checked: Oct 3, 2026

Functionality reviewed
  • Current SysAid Professional plan
  • Current SysAid Enterprise plan
  • Current SysAid ITSM service-desk, SLA, workflow, asset/CMDB, reporting, AI, and self-service capabilities
  • SysAid Cloud deployment
  • SysAid On-Premises deployment where supported
Non-target functionality excluded from scoring
  • SysAid Enterprise Service Management when sold/scoped beyond the exact ITSM purchase
  • Paid add-ons such as private AWS instance, extra Workato credits, patch management, Splashtop, Lansweeper Advanced Discovery, additional asset packs, License Manager Advanced, and additional Qlik power-user seats
  • Temporary free-trial access as a pricing plan
  • Older Help Desk / ITSM / Enterprise marketing package structures that are not the current 2026 Professional/Enterprise pricing ladder
Purchase paths

Pricing checked: Oct 3, 2026

  • SysAid On-Premises: Self-hosted deployment in which the customer installs SysAid on its own servers and manages servers, upgrades, hardware, operating systems, and security patches. No route-specific current numeric price was captured in this run.

Pricing plans

SysAid pricing table

Pricing checked: Oct 3, 2026

Official factConfidence 99%1 linked source

Professional is shown at USD 89 per agent/month. Enterprise is custom-priced with an explicit minimum starting point of 20 agents. Professional includes 250 managed assets, 100K Workato credits, two years of storage retention, 24/6 support, and a three-hour P1 response target. Enterprise includes 250 managed assets, 300K Workato credits, seven years of storage retention, one sandbox environment, one advanced Qlik BI power-user seat, Gold Service Package, 24/6 support, and a one-hour P1 response target. The current official page does not establish Professional payment timing, Enterprise numeric price, renewal mechanics, implementation amount, or minimum contract commitment.

Official pricing page
Pricing cautions
  • Professional's displayed USD 89 rate is not a complete total-cost quote: The current pricing FAQ says subscription cost also depends on package, user count, and managed assets, so buyers should confirm the full configured total.
  • Professional billing cadence and minimum commitment are not publicly established by the displayed rate: The page shows USD 89 per agent/month but does not state whether payment is billed monthly, annually, upfront, or subject to a minimum contract term.
  • Enterprise is quote-based and starts at 20 agents: A buyer below the 20-agent threshold should not assume Enterprise is commercially available on the same terms as Professional.
  • Optional infrastructure, IT operations, analytics, and support services can add commercial scope: The pricing page separately lists add-ons such as private AWS instance, extra Workato credits, patch management, remote support, advanced discovery, asset packs, License Manager Advanced, Qlik seats, and premium support.
  • The free trial duration is not stated on the current pricing page: The page confirms all-feature trial access with no credit card and no prior commitment but does not disclose the trial length.
PlanPriceKey differencesBest for
ProfessionalCurrent SysAid Professional plan
  • $89 USD · per agent · per month · Professional US per-agent monthly rate state · Current SysAid Professional plan on the reviewed US pricing route
  • total subscription cost can also vary with organization needs, users, and managed assets
  • Managed assets included: 250 assets; Professional.
  • Workato integration credits: 100000 credits; Professional.
  • Storage retention: 2 years; Professional.
  • Support hours: 24/6; Professional.
  • Priority 1 response target: 3 hours; Professional.
Mid-market and mature IT service desks that need complete core ITSM, asset/CMDB, SLA, analytics, AI, self-service, and broad integration capabilities with a public per-agent rate.
EnterpriseCurrent SysAid Enterprise plan
  • Requires quote · per agent · Enterprise custom-price 20-agent minimum state · custom quote · minimum 20 agents · Current SysAid Enterprise plan
  • official pricing page states custom pricing starting at 20 agents
  • Minimum starting agent count: 20 agents; Enterprise purchase.
  • Workato integration credits: 300000 credits; Enterprise.
  • Storage retention: 7 years; Enterprise.
  • Sandbox environment: 1 environment; Enterprise.
  • Priority 1 response target: 1 hour; Enterprise.
Large or demanding IT organizations that need everything in Professional plus sandbox testing, tailor-made AI agents, advanced BI authoring, longer retention, stronger support, and higher integration-credit capacity.

Plan upgrade triggers

Verified plan boundaries that can change the required edition.

Professional Enterprise

Need included sandbox testing, tailor-made AI agents, advanced Qlik authoring, seven-year retention, stronger P1 support, or higher included Workato credit capacity.

Supporting pricing evidence
License calculator

License cost scenarios

Adjust the license quantity to compare public recurring rates across the available plans.

PlanPriceMonthly equivalent12-month license-rate estimate
ProfessionalProfessional US per-agent monthly rate state$89.00 USD / agent / month$445.00 USD$5,340.00 USD

License-rate calculation only. It excludes implementation, migration, training, support, taxes, add-ons, usage charges, and negotiated discounts unless they are explicitly included in the displayed public rate.

What is included, connected, or sold separately

Product scope

What is included, connected, or sold separately

Material capabilities are separated by their verified relationship to the target product.

Additional managed-asset capacity beyond the 250 assets included in each current planAdd-on

The current add-on table lists additional asset packs for both current plans.

Plan: Professional: Optional add-on · Enterprise: Optional add-onAdditional asset packs
Official source
Incident, request, problem, change, knowledge, SLA, workflow, and self-service ITSM capabilitiesIncluded capability

Core exact-product capability across current plans.

Official source
Microsoft Entra ID / Azure AD user synchronization and identity integrationNative integration

SysAid maintains a direct Azure integration app for scheduled user-data synchronization.

Microsoft Entra ID
Official source
Microsoft Teams ticket, notification, approval, and chat integration for SysAid CloudNative integration

The integration is included in both current plans but is explicitly limited to Cloud deployments.

Plan: Professional: Included · Enterprise: IncludedMicrosoft Teams
Official source
Included Workato integration-credit capacity differs by planPlan-dependent capability

Professional includes 100K credits and Enterprise 300K; extra credit packs are separately available.

Plan: Professional: Included · Enterprise: Included
Official source
Tailor-made AI agents, advanced BI authoring, custom URL, backup delivery, and sandbox capabilities reserved for EnterprisePlan-dependent capability

The current comparison explicitly shows these advanced controls as Enterprise-only.

Plan: Professional: Unavailable · Enterprise: Included
Official source
Jira Service Desk / Jira Service Management workflow integration through embedded WorkatoThird-party integration

The official current integration page uses the legacy JIRA Service Desk name and exposes customer-request and queue actions.

Jira Service Management
Official source
ServiceNow workflow integration through SysAid's embedded Workato offeringThird-party integration

Current integration page lists incident, change, problem, asset, user, and record operations.

ServiceNow
Official source
Slack workflow integration through SysAid's embedded Workato offeringThird-party integration

Current marketplace route is Workato-backed.

Slack
Official source
How the score is calculated

Scoring method

How the score is calculated

The score uses the category-specific buying dimensions below and their displayed weights.

This page is based on public product information, official sources, structured feature data, and AI assessment. It is not a hands-on lab test unless explicitly stated. Confidence percentages describe our research indicators, not the probability that a claim is true or a measured accuracy rate.

Evidence confidence
84%
AI claim confidence
99%
Required-field evidence status
100%
Evidence freshness
100%
Field traceability
100%
Model agreement
91%
Why this confidence level
  • Evidence confidence uses source level and claim-to-source support; AI claim confidence is shown separately.
  • Required-field evidence status measures whether weighted required claims have evidence links; it does not mean every product behavior was independently verified.
  • 8 of 8 weighted claims have evidence links.
  • 2 A1 documentary official sources and 12 A2 official product sources are linked.
  • 11 independent review sources are retained, including 1 professional sources with an explicit hands-on method.
  • No weighted claim is past the review window.
  • No blocking evidence conflict was identified.
Incident resolution workflow25%
82

Incident intake and resolution sit alongside request handling, problem processes, queues, routing, escalations, and approvals, giving IT teams connected service workflows; confirm that the available workflow configuration matches the team's escalation and collaboration practices.

Change and problem control20%
80

Problem and change management are included alongside approvals and service workflows, supporting controlled investigation and change handling; confirm that the team's required risk assessment and postmortem practices are covered by its chosen processes.

Request and service catalog quality20%
81

A self-service portal, configurable forms, and request workflows support guided employee intake and fulfillment paths; buyers should validate that their required catalog entries and fulfillment steps can be represented in the selected configuration.

SLA and escalation automation15%
82

SLA management, priority rules, breach warnings, escalations, and notifications are stated capabilities, while plan facts give different P1 response targets for Professional and Enterprise; confirm the applicable service terms and escalation setup for the selected plan.

ITSM reporting and governance10%
80

Dashboards, embedded Qlik BI, custom reports, permissions, and traceable activity provide operational visibility and governance options; advanced BI authoring is an Enterprise addition, so confirm which reporting functions the selected plan includes.

Knowledge and self-service fit10%
82

Knowledge management, a self-service portal, and AI-assisted support can make guidance available during employee and agent workflows; buyers should validate how their articles and suggested answers are configured for their support needs.

Public review signals

Ratings and themes reported by public review sites

Capterra: 4.5/5 (523 reviews); G2: 4.5/5 (753 reviews); Gartner Peer Insights: 4.5/5 (828 ratings); GetApp: 4.5/5 (523 reviews); OMR Reviews: 4.8/5 (3 reviews); PeerSpot: 4.2/5 (10 reviews); Software Advice: 4.5/5 (523 reviews); SoftwareReviews: 6.6/10 (91 reviews); SourceForge: 4.7/5 (106 reviews); TrustRadius: 8.9/10 (280 reviews and ratings)

Public review signals updated: Oct 7, 2026

Commonly reported strengths

  • TrustRadius Community Insights describe an accessible interface and customizable ticket handling.
  • TrustRadius Community Insights highlight IT asset discovery and tracking.

Commonly reported concerns

  • TrustRadius Community Insights describe dated interface areas and limits in configuration flexibility.
  • TrustRadius Community Insights report asset data collection limits and remote desktop performance issues.
Capterra4.5/5
Review count
523 reviews
Source context
Public ratingExact product

History baseline established · Oct 7, 2026
A trend will appear after the next verified snapshot.

View sourceHistory baseline established: Oct 7, 2026
G24.5/5
Review count
753 reviews
Source context
Public ratingExact product

History baseline established · Oct 7, 2026
A trend will appear after the next verified snapshot.

View sourceHistory baseline established: Oct 7, 2026
Gartner Peer Insights4.5/5
Rating count
828 ratings
Source context
Public ratingExact product

History baseline established · Oct 7, 2026
A trend will appear after the next verified snapshot.

View sourceHistory baseline established: Oct 7, 2026
GetApp4.5/5
Review count
523 reviews
Source context
Public ratingExact product

History baseline established · Oct 7, 2026
A trend will appear after the next verified snapshot.

View sourceHistory baseline established: Oct 7, 2026
PeerSpot4.2/5
Review count
10 reviews
Source context
Public ratingExact product

History baseline established · Oct 7, 2026
A trend will appear after the next verified snapshot.

View sourceHistory baseline established: Oct 7, 2026
Software Advice4.5/5
Review count
523 reviews
Source context
Public ratingExact product

History baseline established · Oct 7, 2026
A trend will appear after the next verified snapshot.

View sourceHistory baseline established: Oct 7, 2026
SoftwareReviews6.6/10
Review count
91 reviews
Source context
Public ratingExact product

History baseline established · Oct 7, 2026
A trend will appear after the next verified snapshot.

View sourceHistory baseline established: Oct 7, 2026
SourceForge4.7/5
Review count
106 reviews
Source context
Public ratingExact product

History baseline established · Oct 7, 2026
A trend will appear after the next verified snapshot.

View sourceHistory baseline established: Oct 7, 2026
TrustRadius8.9/10
Reviews and ratings
280 reviews and ratings
Source context
Public ratingExact product

History baseline established · Oct 7, 2026
A trend will appear after the next verified snapshot.

View sourceHistory baseline established: Oct 7, 2026

Limited review signals

These ratings are retained for transparency but are not presented as representative buyer sentiment.

OMR Reviews4.8/5

Insufficient sample · 3 reviews

Review count
3 reviews
Source context
Public ratingExact product

History baseline established · Oct 7, 2026
A trend will appear after the next verified snapshot.

View sourceHistory baseline established: Oct 7, 2026

Marketplace app signals

Marketplace app signals

These source-reported ratings describe a specific marketplace listing, integration, mobile app, or add-on. They do not automatically represent the complete software product.

Apple App Store5/5
Rating count
2 ratingsVery small sample — do not treat as representative
Evaluated scope
Mobile app
Storefront
Israel
View source
Microsoft Marketplace4.1/5
Rating count
9 ratingsVery small sample — do not treat as representative
Evaluated scope
Integration
View source

Independent editorial perspectives

TechRadar finds SysAid's ticketing, asset tracking and service automation useful for mid-sized IT teams.

TechRadar's testing describes approachable workflows and a helpful self-service portal, while noting dated areas of the interface and limits in advanced analytics.

Professional reviews are shown separately from public user ratings and do not affect the Global Tool Radar score.

Editorial research updated: Oct 7, 2026

TechRadar ProExact product

TechRadar finds SysAid's ticketing, asset tracking and service automation useful for mid-sized IT teams.

TechRadar's testing describes approachable workflows and a helpful self-service portal, while noting dated areas of the interface and limits in advanced analytics.

Review basis
hands on
Testing standard
independent hands on
Editorial independence
Verified policy
Published
May 22, 2025
Commercial disclosure
affiliate
Review details
  • Customizable workflows and intuitive ticket handling.
  • Integrated asset discovery and inventory tracking.
  • A self-service portal that supports routine issue resolution.
  • Some administrative interface areas appear dated.
  • Advanced analytics provide less flexibility than dedicated BI tools.
View source
Score81
Pricing modelPer-technician pricing
Use caseTicket triage and SLA management, Change management workflows
Company sizeEnterprise, Mid-market
Structured tags

SysAid tag profile

Pricing model
  • Per-technician pricing
Company size
  • Enterprise
  • Mid-market
Business function
  • IT service desk teams
Use case
  • Ticket triage and SLA management
  • Change management workflows
  • Internal knowledge base
  • Service catalog and request fulfillment
Industry
  • Public sector IT
Deployment model
  • Self-hosted deployment
Integration ecosystem
  • Microsoft Entra ID
  • ServiceNow
  • Slack
  • Microsoft Teams
  • Jira Service Management
Compliance requirement
  • ITIL-aligned processes
  • GDPR and CCPA employee privacy
Key features

SysAid core capabilities

  • Incident, request, problem, change, knowledge, and SLA management.
  • AI Copilot for agents and end users plus prebuilt AI agents and no-code AI Agent Builder.
  • Asset management, CMDB, inventory, network discovery, and 250 included managed assets in current plans.
  • Self-service portal, multi-channel ticket intake, configurable forms, workflows, queues, routing, escalations, and approvals.
  • Embedded Qlik BI analytics, service-desk dashboards, benchmarking, and custom reports.
  • 100K Workato credits in Professional and 300K in Enterprise, with additional credit packs available.
Detailed strengths and purchase cautions
Pros

Why it is worth considering

  • Incident, request, problem, change, knowledge, and SLA management are covered in one ITSM platform, which can give teams a common workflow for handling service work.
  • A self-service portal, configurable forms, routing, queues, approvals, and escalations can support structured request intake and fulfillment.
  • Asset management, CMDB, inventory, and network discovery are included capabilities, with a stated managed-asset allowance in each current plan.
  • Cloud and On-Premises deployment options give organizations a choice between vendor-hosted service and customer-managed servers.
Cons

What to confirm before buying

  • Professional's displayed per-agent rate does not establish the full subscription cost, payment timing, or minimum commitment
  • SysAid says package, users, and managed assets also affect cost.
  • Enterprise requires a custom quote and starts at 20 agents, so buyers should confirm commercial fit before planning around its additional capabilities.
  • Microsoft Teams integration is not supported for On-Premises deployments, which matters to teams that require that workflow in a self-hosted environment.
AI buying perspectives

AI assessment

AI buying perspectives

The assessments below use the same buying criteria. Review their scores, confidence, fit, cautions, and conclusions alongside the sources.

AI assessment updated: Oct 31, 2026

Score comparisonGPTRange
Incident resolution workflow820
Change and problem control800
Request and service catalog quality810
SLA and escalation automation820
Knowledge and self-service fit820
ITSM reporting and governance800
GPTAI-assisted buyer perspective81

SysAid combines incident and request handling with problem and change processes, knowledge, asset/CMDB management, service workflows, SLA controls, and analytics for internal IT teams. It fits service desks that want these workflows in one platform and need cloud or self-hosted deployment; confirm the Professional plan's full configured cost and contract terms, or the Enterprise quote and agent minimum, before purchase.

Review confidence
91/100
Model details
Strengths
  • Incident, request, problem, change, knowledge, and SLA management are covered in one ITSM platform, which can give teams a common workflow for handling service work.
  • A self-service portal, configurable forms, routing, queues, approvals, and escalations can support structured request intake and fulfillment.
  • Asset management, CMDB, inventory, and network discovery are included capabilities, with a stated managed-asset allowance in each current plan.
  • Cloud and On-Premises deployment options give organizations a choice between vendor-hosted service and customer-managed servers.
Cautions
  • Professional's displayed per-agent rate does not establish the full subscription cost, payment timing, or minimum commitment
  • SysAid says package, users, and managed assets also affect cost.
  • Enterprise requires a custom quote and starts at 20 agents, so buyers should confirm commercial fit before planning around its additional capabilities.
  • Microsoft Teams integration is not supported for On-Premises deployments, which matters to teams that require that workflow in a self-hosted environment.

Research transparency

How this page was researched

A compact record of the evidence used, what was not tested, and which conclusions still need verification.

Official sources
14
Broad product review sources
10
Marketplace and app-store sources
2
Editorial sources
1
Latest evidence check
Oct 7, 2026
Research basis

Global Tool Radar generated this assessment from structured facts linked to public sources. No Global Tool Radar hands-on test is recorded in this page's research data. Any external hands-on assessment is identified separately and does not affect the Global Tool Radar score.

Conflict handling

Unresolved evidence is disclosed on the page; affected deterministic calculations and price schema are withheld when the conflict is blocking.

View research methodology
Verified findingsSysAid offers a free trial with access to all SysAid features, no credit card details, and no prior commitment required. The reviewed current pricing page does not state the trial duration.
  • The current SysAid pricing page has two exact-target plans. Professional has a public per-agent monthly rate. Enterprise is custom-priced and starts at 20 agents. The page states that overall subscription cost can also depend on package, number of users, and managed assets.
  • Incident, request, problem, change, knowledge, and SLA management. AI Copilot for agents and end users plus prebuilt AI agents and no-code AI Agent Builder. Asset management, CMDB, inventory, network discovery, and 250 included managed assets in current plans. Self-service portal, multi-channel ticket intake, configurable forms, workflows, queues, routing, escalations, and approvals. Embedded Qlik BI analytics, service-desk dashboards, benchmarking, and custom reports. 100K Workato credits in Professional and 300K in Enterprise, with additional credit packs available. Native/direct Microsoft Teams and Azure AD/Entra integration routes plus Workato-backed Slack, Jira Service Desk, and ServiceNow integrations. Cloud and On-Premises deployment options. GDPR and CCPA compliance claims plus SOC 2 Type II and ISO security certifications.
  • Professional is displayed at USD 89 per agent per month on the reviewed current US pricing route. The page does not establish the payment timing or minimum contract commitment for that displayed rate.
  • Professional is shown at USD 89 per agent/month. Enterprise is custom-priced with an explicit minimum starting point of 20 agents. Professional includes 250 managed assets, 100K Workato credits, two years of storage retention, 24/6 support, and a three-hour P1 response target. Enterprise includes 250 managed assets, 300K Workato credits, seven years of storage retention, one sandbox environment, one advanced Qlik BI power-user seat, Gold Service Package, 24/6 support, and a one-hour P1 response target. The current official page does not establish Professional payment timing, Enterprise numeric price, renewal mechanics, implementation amount, or minimum contract commitment.
Verification notes and unresolved itemsThe supplied facts do not establish implementation effort, renewal mechanics, Professional payment timing or minimum commitment, or the exact Enterprise price. They also do not quantify reporting outcomes or the effort required to configure the buyer's workflows.
  • The exact target is current SysAid ITSM.
  • The current 2026 pricing page presents two exact-target editions: Professional and Enterprise.
  • Professional is returned as a paid_plan because the page displays a public numeric rate of USD 89 per agent/month.
  • The offer uses pricePeriod='month', but paymentTiming remains 'not stated' because a per-month rate does not establish whether invoices are monthly, annual, or prepaid.
Sources checked

Sources checked

SysAid source links

SysAid IT Service AutomationSysAidLevel A2Linked to 0 scored claimsChecked Oct 3, 2026
Security & GovernanceSysAidLevel A1Linked to 0 scored claimsChecked Oct 3, 2026
ITSM for GovernmentSysAidLevel A2Linked to 0 scored claimsChecked Oct 3, 2026
SysAid ConnectSysAidLevel A2Linked to 1 scored claimChecked Oct 3, 2026
ServiceNow - SysAidSysAidLevel A2Linked to 1 scored claimChecked Oct 3, 2026
JIRA Service Desk - SysAidSysAidLevel A2Linked to 1 scored claimChecked Oct 3, 2026
Slack - SysAidSysAidLevel A2Linked to 1 scored claimChecked Oct 3, 2026
Azure Help Desk IntegrationSysAidLevel A2Linked to 1 scored claimChecked Oct 3, 2026

FAQ

SysAid FAQ

What are the current SysAid ITSM plans?

Professional and Enterprise.

What does SysAid Professional cost?

The current US pricing page displays USD 89 per agent per month. The page does not state the billing cadence or minimum contract commitment for that rate.

How much is SysAid Enterprise?

Enterprise is custom-priced and starts at 20 agents.

Does SysAid offer a free trial?

Yes. The current pricing page says the trial includes all SysAid features, requires no credit card, and has no prior commitment; the trial duration is not stated there.

Can SysAid be self-hosted?

Yes. SysAid documents an On-Premises deployment in which the customer installs and manages SysAid on its own servers.

Is SysAid ITIL aligned?

Yes. SysAid is currently a PeopleCert-accredited ITIL 4 tool and also states that its ITSM workflows are built on ITIL best practices.

Does SysAid integrate with Jira Service Management and ServiceNow?

Yes. SysAid provides current Workato-backed integration pages for JIRA Service Desk and ServiceNow.

Does SysAid support Microsoft Teams on-premises?

No. SysAid states that its Microsoft Teams integration is available for Cloud deployments and is not supported on SysAid On-Premises.

Popular comparisons

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